24/7 door-to-door visibility in real time
Enhanced escalation services
Ability to rent a tracking device
Cargo Signal products available to book
CARGOSIGNAL | Visibility When eyes on your shipment is essential at every step US$175 | Quality When condition cannot be compromised US$250 | Security & Quality For high-value and sensitive shipments US$385 |
|---|---|---|---|
Use of GPS tracking device | |||
Access to the Cargo Signal Operating System and mobile app | |||
Notifications at departure and arrival | |||
Line sensor readings during transit when in cell range | |||
Summary data sent post-shipment | |||
Enhanced condition monitoring and notifications | |||
Notifications in case of route deviation | |||
Notifications in case of alarm or theft | |||
Law enforcement notification in case of theft |
Key details
All bookings require a .
Using your own device? View our and If it’s not on the list, fill out IAG , and send to monitoringdevices@iagcargo.com. The approval process can take up to 12 months.
Devices that contain lithium batteries are subject to applicable .
FAQs
Only operator approved devices may be used, please check the .
The tracking devices on our approved list have been tested to ensure they conform to our air safety regulations. If your device type is not on the approved list, please inform your sales agent. If there is strong customer demand for another type of device to be approved, we may decide to perform the appropriate tests to confirm it fulfills our air safety requirements.
This are approved on board all British Airways, Iberia, Aer Lingus, Vueling and Level aircraft, however they may not be used on any interline shipments or on shipments connecting to other carriers. Devices must be securely placed inside the shipment and may not have any loose components.
All tracking devices must be declared at the time of booking. Please inform your sales agent of the fact that you will be using a device, as well as the make and model of the device.
The device ID along with the make and model of the device must be declared on the Air Waybill under ‘Handling information’. In addition, the ‘’ must be completed and accompany your shipment with the rest of your documents.
It is your responsibility to follow the .
If your shipment falls under the category of Dangerous Goods, only intact shipments will be accepted (no loose bookings).
Ensure you select the option ‘I want to use a tracking device’ and select the make and model of the device you will be using. Follow the same Air Waybill and requirements.
Please follow the normal process for escalating issues to your service teams. Although IAG Cargo will endeavor, as always, to assist in any shipment issues, there are no special intervention processes when a device is being used.
For any technical questions associated with your tracking device, please contact the device manufacturer directly.
No. Your device must be appropriately packaged inside your shipment and will not be handled by our Operations team. Your shipment will not receive extra handling time or additional checks.
No. You may use your own tracking device free of charge across our network.
Tracking devices are widely available via any of the device manufacturers listed in our .
IAG Cargo reserves the right to request any data obtained on a shipment that has traveled across the IAG Cargo network. Please refer to our Terms and Conditions for more details on data usage.
Using a tracking device will give you detailed information about your shipment during its journey. Depending on the device used, your tracking device can provide you with information on the real-time location, temperature, and humidity of your shipment, as well as shocks and changes in luminosity.