Prioritise

Prioritise is our market leading express solution, with speed and reliability at its core. Shipments receive the fastest publicised cut-off and delivery times of any air carrier. The service provides a simple solution for all unitised and loose cargo that requires high on board priority and premium care.

We have dedicated facilities at London Heathrow and Madrid which ensure Prioritise freight is given preferential status at all times. We are committed to delivering what we promise and are so confident in our Prioritise product that we offer a performance guarantee.

Dedicated premium facilities at LHR and DUB

Guaranteed booking acceptance on constrained routes for Prioritise bookings under 300kg

A performance guarantee offering a 50% refund on freight charges, subject to terms and conditions

Highly trained professionals ensure your freight receives priority treatment at all times

Specifications

Booking Window

Up to 14 days before STD

Freight and Document Cut Off

90 min before STD* (London 120 min** / Madrid 150 min**)

Freight and Document Availability

90 min after ATA** (Madrid 150 min)

Connection Times

LHR: 180 min unitised / 240 min loose**

LGW: 180 min unitised / 240 min loose**

MAD: 240 min unitised / 300 min loose**

BCN: 180 min unitised / 240 min loose**

Please refer to local teams for network stations.*

Weight and Volume Limits

No limits for unitised freight. Operating aircraft limits apply for loose freight*

Booking Restrictions

Not allowed: Livestock, Human Remains, Valuables, WET Goods, Dangerous Goods (with exception of Dry Ice), no Customs Productions.

Recovery Promise

In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA.

Track and Trace Availability

Track the status of your cargo here.

Capacity Guarantee

Guaranteed Capacity for Prioritise bookings under 300kg^

Allocations Accepted

Block Space Agreements, Capacity Purchase Agreements and Permanent Bookings available.

Special Handling Code

XPS

**SUBJECT TO STATION CAPABILITY. PLEASE CONSULT THE STATION DETAILS FOR FURTHER DETAILS.
**Subject to local conditions and flight schedule.
^Max weight per piece 32kg for loose freight on any Iberia sector.
^^Subject to aircraft and operational limitations. AKE/AKH dims restrictions apply.

PERFORMANCE GUARANTEE REFUND REQUEST

As a temporary measure any new Prioritise and Critical bookings made from Saturday 14th March 2020 will not be eligible for Performance Guarantee claims. For bookings made before 14 March 2020, Prioritise offers a performance guarantee so should your cargo not fly as booked, we'll refund 50% of your freight charges - subject to the specific terms and conditions of this product. The performance guarantee covers pre-paid shipments only.