Prioritise

Prioritise is our market-leading express solution, with speed and reliability at its core. Our service ensures express status for unitised and loose cargo that requires high on-board priority and premium care.

Quick cut-off and delivery times

Quick cut-off and delivery times

Guaranteed booking acceptance on constrained routes for under 300kg

Guaranteed booking acceptance on constrained routes for under 300kg

Highly trained team of professionals providing premium care

Highly trained team of professionals providing premium care

Action

Time

Booking Window

Up to 14 days before STD

Freight and Document Cut Off

90 min before STD* (London 120 min** / Madrid 150 min**)

Freight and Document Availability

90 min after ATA** (Madrid 150 min)

Connection Times

Please refer to local teams for network stations.*

Weight and Volume Limits

No limits for unitised freight. Operating aircraft limits apply for loose freight*

Booking Restrictions

Not allowed: Livestock, Human Remains, Valuables, Dangerous Goods (with exception of Dry Ice), no Customs Productions.

Recovery Promise

In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA.

Track and Trace Availability

Track the status of your cargo here.

Capacity Guarantee

Guaranteed Capacity for Prioritise bookings under 300kg^

Allocations Accepted

Block Space Agreements, Capacity Purchase Agreements and Permanent Bookings available.

Special Handling Code

XPS

*Subject to station capability. Please consult your local station for further information.

**Subject to local conditions and flight schedule

^Max weight per piece 32kg for loose freight on any Iberia sector.

^^Subject to aircraft and operational limitations. AKE/AKH dims restrictions apply.