Guaranteed capacity with no restrictions on size, weight, or volume (within maximum aircraft limits)
Dedicated fast-track check-in desks at our London Heathrow and Madrid-Barajas hubs
End-to-end worldwide shipment monitoring and status updates
Highly trained Critical service team that understand the urgency of this service
Our Critical Service Centres
Our dedicated Critical service experts based in London and Madrid provide end-to-end monitoring and status updates of your shipment. If you would like support around booking, tracking, or monitoring, please contact our specialist team.
Madrid
Opening Times: Monday - Friday: 08:00-00:00 (GMT+1) Weekend and Public Holidays: 10:00-18:00
Phone number: +34 91 400 2679 or +34 67901 2725
Email: criticalspain@iagcargo.com
Interview with Boeing: moving their critical shipments across the globe
Discover the planning and innovative solutions behind the scenes that ensure the seamless transportation of Boeing's critical aircraft parts across the globe.
Action | Time |
|---|---|
Booking Window | 14 days to 4 hours before STD For LHR bookings within 4 hours, please contact the London Critical team. For MAD bookings within 4 hours please contact the Madrid Critical team. |
Freight and Document Cut Off | LHR: 120 min before STD** | MAD: 150 min before STD** | DUB: 120 min before STD** Please refer to local teams for network stations. |
Freight Availability | LHR: 90 min after ATA** | MAD: 90 min after ATA** DUB: 90 min after ATA** Please refer to local teams for network stations. |
Weight and Volume Limits | Operating aircraft limits apply for loose freight** |
Booking Restrictions | Specialist Commodities are restricted by station, please contact the Critical team for advice. Critical is not available on Interline carriers. Not allowed: Livestock, Human Remains, Valuables, Dangerous Goods*, No Customs Productions. |
Recovery Promise | In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA. |
Special Handling Code | VIC, XPS |
*Subject to station capability. Please consult your local station for further information.
**Subject to schedule
