Critical

Tight deadline? We can meet it with our Customer Care Team working around the clock to provide a dedicated service. Our highest priority product, Critical, provides a combination of speed and dedicated supervision to ensure your emergency shipments are securely accelerated through our network to their final destinations. When something urgently must fly, rely on us to get it done.

Guaranteed capacity with no restrictions on size, weight, or volume (within maximum aircraft limits)

Guaranteed capacity with no restrictions on size, weight, or volume (within maximum aircraft limits)

Dedicated fast-track check-in desks at our London Heathrow and Madrid-Barajas hubs

Dedicated fast-track check-in desks at our London Heathrow and Madrid-Barajas hubs

End-to-end worldwide shipment monitoring and status updates

End-to-end worldwide shipment monitoring and status updates

Highly trained Critical service team that understand the urgency of this service

Highly trained Critical service team that understand the urgency of this service

Our Critical Service Centres

Our dedicated Critical service experts based in London and Madrid provide end-to-end monitoring and status updates of your shipment. If you would like support around booking, tracking, or monitoring, please contact our specialist team.

London

Opening Times: 20 hours 7 days a week

Phone number: +44 208 738 4101

Email: critical@iagcargo.com

Madrid

Opening Times: Monday - Friday: 08:00-00:00 (GMT+1) Weekend and Public Holidays: 10:00-18:00

Phone number: +34 91 400 2679 or +34 67901 2725

Email: criticalspain@iagcargo.com

Interview with Boeing: moving their critical shipments across the globe

Discover the planning and innovative solutions behind the scenes that ensure the seamless transportation of Boeing's critical aircraft parts across the globe.

Interview with Boeing: moving their critical shipments across the globe

Action

Time

Booking Window

14 days to 4 hours before STD

For LHR bookings within 4 hours, please contact the London Critical team.

For MAD bookings within 4 hours please contact the Madrid Critical team.

Freight and Document Cut Off

LHR: 120 min before STD** | MAD: 150 min before STD** | DUB: 120 min before STD**

Please refer to local teams for network stations.

Freight Availability

LHR: 90 min after ATA** | MAD: 90 min after ATA** DUB: 90 min after ATA**

Please refer to local teams for network stations.

Connection Times

LHR: 180 min unitised / 240 min loose** | MAD: 300 min unitised / 480 min loose** | DUB: 180 min unitised / 240 min loose**

Please refer to local teams for network stations.*

Weight and Volume Limits

Operating aircraft limits apply for loose freight**

Booking Restrictions

Specialist Commodities are restricted by station, please contact the Critical team for advice. Single Capacity Agreement will need to be signed and returned for all shipments over 300kg. Critical is not available on Interline carriers.

Not allowed: Livestock, Human Remains, Valuables, WET Goods, Dangerous Goods*, No Customs Productions.

Recovery Promise

In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA.

Track and Trace Availability

Following IATA/UPU standards

Allocations Accepted

Block Space Agreements only.

Special Handling Code

VIC, XPS

*Subject to station capability. Please consult your local station for further information.

**Subject to schedule