Critical

When time is critical and your goods need to be delivered urgently, trust our Critical service for super-fast delivery. Our premium, high-priority solution guarantees capacity for shipments of all sizes, supported by a dedicated team working around the clock to provide specialist care and accelerate your emergency shipments securely through our network.

Critical

When time is critical and your goods need to be delivered urgently, trust our Critical service for super-fast delivery. Our premium, high-priority solution guarantees capacity for shipments of all sizes, supported by a dedicated team working around the clock to provide specialist care and accelerate your emergency shipments securely through our network.

Our top-priority service is suitable for:

Pharmaceuticals

Pharmaceuticals

Technology

Technology

Aircraft parts

Aircraft parts

Time-critical goods

Time-critical goods

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Urgent cargo, handled fast

Critical ensures urgent shipments fly fast with guaranteed capacity, specialist care, and 24/7 support. With priority handling, real-time tracking, and no size limits, we deliver when every second counts.

Urgent cargo, handled fast

Critical ensures urgent shipments fly fast with guaranteed capacity, specialist care, and 24/7 support. With priority handling, real-time tracking, and no size limits, we deliver when every second counts.

Trusted to deliver your urgent cargo

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Highest onboard priority

Tight deadline? Critical ensures your shipment flies first - even on full flights. Whether it’s life-saving pharmaceuticals or urgent automotive and tech components, Critical guarantees capacity with no restrictions on size, weight, or volume (within maximum aircraft limits) for on-time delivery, supported by dedicated fast-track check-in desks at London Heathrow and Madrid-Barajas.

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Dedicated Critical Team

Our expert Critical teams based in London and Madrid work around the clock to provide specialist care, end-to-end monitoring, and real-time global updates. Trust us to deliver premium support and complete visibility for what matters most to you.

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Seamless online booking

Booking Critical is designed to be easy and flexible. You can book online, by email, or by contacting our sales agents. Once booked, our Critical team prioritises your shipment from pickup to airside loading, keeping you updated with automated alerts and real-time progress until delivery.

Delivery across the globe

Powered by the strength of five airlines, our fleet of 500 aircraft operate over 12,000 flights a week to more than 250 destinations worldwide. Our strategically placed hubs in London and Madrid ensure fast, reliable transport to any destination. And with unmatched speed and premium care, our Critical solution keeps your supply chain running smoothly.

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Time

Booking Window

14 days to 4 hours before STD

For LHR bookings within 4 hours, please contact the London Critical team.

For MAD bookings within 4 hours please contact the Madrid Critical team.

Freight and Document Cut Off

LHR: 120 min before STD** | MAD: 150 min before STD** | DUB: 120 min before STD**

Please refer to local teams for network stations.

Freight Availability

LHR: 90 min after ATA** | MAD: 90 min after ATA** DUB: 90 min after ATA**

Please refer to local teams for network stations.

Weight and Volume Limits

Operating aircraft limits apply for loose freight**

Booking Restrictions

Specialist Commodities are restricted by station, please contact the Critical team for advice. Critical is not available on Interline carriers.

Not allowed: Livestock, Human Remains, Valuables, Dangerous Goods*, No Customs Productions.

Recovery Promise

In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA.

Special Handling Code

VIC, XPS

*Subject to station capability. Please consult your local station for further information.

**Subject to schedule

Making a difference with every shipment