Our top-priority service is suitable for:
Pharmaceuticals
Technology
Aircraft parts
Time-critical goods
Trusted to deliver your urgent cargo
Highest onboard priority
Tight deadline? Critical ensures your shipment flies first - even on full flights. Whether it’s life-saving pharmaceuticals or urgent automotive and tech components, Critical guarantees capacity with no restrictions on size, weight, or volume (within maximum aircraft limits) for on-time delivery, supported by dedicated fast-track check-in desks at London Heathrow and Madrid-Barajas.
Dedicated Critical Team
Our expert Critical teams based in London and Madrid work around the clock to provide specialist care, end-to-end monitoring, and real-time global updates. Trust us to deliver premium support and complete visibility for what matters most to you.
Seamless online booking
Booking Critical is designed to be easy and flexible. You can book online, by email, or by contacting our sales agents. Once booked, our Critical team prioritises your shipment from pickup to airside loading, keeping you updated with automated alerts and real-time progress until delivery.
Delivery across the globe
Powered by the strength of five airlines, our fleet of 500 aircraft operate over 12,000 flights a week to more than 250 destinations worldwide. Our strategically placed hubs in London and Madrid ensure fast, reliable transport to any destination. And with unmatched speed and premium care, our Critical solution keeps your supply chain running smoothly.
Action | Time |
|---|---|
Booking Window | 14 days to 4 hours before STD For LHR bookings within 4 hours, please contact the London Critical team. For MAD bookings within 4 hours please contact the Madrid Critical team. |
Freight and Document Cut Off | LHR: 120 min before STD** | MAD: 150 min before STD** | DUB: 120 min before STD** Please refer to local teams for network stations. |
Freight Availability | LHR: 90 min after ATA** | MAD: 90 min after ATA** DUB: 90 min after ATA** Please refer to local teams for network stations. |
Weight and Volume Limits | Operating aircraft limits apply for loose freight** |
Booking Restrictions | Specialist Commodities are restricted by station, please contact the Critical team for advice. Critical is not available on Interline carriers. Not allowed: Livestock, Human Remains, Valuables, Dangerous Goods*, No Customs Productions. |
Recovery Promise | In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA. |
Special Handling Code | VIC, XPS |
*Subject to station capability. Please consult your local station for further information.
**Subject to schedule
