To submit a claim, you must notify your protest within the times specified in the contract of carriage in accordance with the applicable law, even if you do not have the exact value of the loss and/or damage or the supporting documentation. In this case, you must submit a preliminary claim to avoid your claim out of the time limits.
To request financial compensation for the loss or damage, you must submit a formal claim providing the following documentation:
- A copy of the air waybill
- If appropriate a copy of the House air waybill
- Written notice of complaint submitted by the person entitled to delivery
- Handling report from the carrier
- Shipper’s original invoice
- Discount value invoice (in case of product depreciation)
- Packing List
- A Survey report completed by the recognized surveyor
- Destruction certificate conducted by recognized Surveyor
- Transfer of rights
- Any related documents which may serve as proof or support for the claim.
Insufficient documentation will produce a request for further information.
Failure to provide adequate information or documentation will delay the claims process and may result in compromise.
Please note, if the consignment is insured, and in view of the fact that an air carriers liability is limited by contract, we suggest you pursue your claim with the insurers of the consignment.
The person having title to the cargo can make a preliminary and/or formal claim. If the agent or a third party wishes to do so, the entitled to the cargo must assign the rights by sending a letter signed by the company legal representative.