Our state-of-the art cold chain product is suitable for:

Pharmaceutical

Bioscience

Healthcare
Discover our cold-chain solutions

Active solutions
Active containers maintain heated and cooled containers maintain -20°c to +25°c for temperature-sensitive products.

Passive solutions
Pre-packaged solutions using cold-packs or dry ice for added protection.
Action | Time |
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Booking Window | Up to 14 days before STD |
Freight and Document Cut Off | 150 min before STD* |
Freight Availability | 90 min after ATA* |
Connection Times | LHR: 180 mins unitised / 240 mins loose** | MAD: 240 mins unitised / 300 mins loose** Please refer to local teams for network stations. |
Weight and Volume Limits | Subject to aircraft type and unit loading device. |
Booking Restrictions | No Dangerous Goods or product of animal origin via LHR.We permit Dangerous Goods in ‘excepted quantities’ as intact only through LHR. |
Recovery Promise | In the unlikely event that your cargo does not fly as booked we will notify you within 2 hours of ATD. We then ensure your cargo arrives at its destination within 24 hours of the original STA subject to flight schedule. |
Track and Trace Availability | Track the status of your cargo here. |
Allocations Accepted | |
Special Handling Code | Active - ACT | Passive - PCT |
*Subject to station capability. Please consult your local station for further information.
**Subject to schedule
Want it fast?
When your temperature-sensitive cargo simply must fly, combine our Constant Climate and Critical services for the highest priority, which includes:
Guaranteed capacity
Fast-track check-in desks at London Heathrow and Madrid Barajas Airport
No restrictions on size, weight, or volume
Enhanced shipment monitoring

A wide range of container leasing solutions to suit your needs
We partner with a range of leading container suppliers to provide you with a variety of options to suit your pharmaceutical needs.
IAG Cargo container specification list | 2025 | Updated April 2025 | 30.75 kB |
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IAG Cargo leasing agreement - general terms and conditions | 2025 | Updated April 2025 | 236.15 kB |
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