Operational Alerts

Embargo lifted for AVI to ATL

UPDATED: 07/09/2022

Please be informed the embargo for AVI currently in place, due to hot weather conditions in ATL, will be lifted from 15 September 2022.

Ascentis IT Failover 31st August 2022

UPDATED: 31/08/2022

IAG are planning a full MHCS Outage on the 31st August for the quarterly IT failover.

Plan as follows:

• G4S to close gatepost into Ascentis Car park at 1845 hrs

• Customer Data will stop processing loose trucks for collections or deliveries at 1900 hrs

• Customer Data will stop processing MTD (INTACT TRUCKS) for collections or deliveries at 1930 hrs

• Customer Data reception will close at 2000 hrs

• Building in full operational mode at 2359 hrs

• Total duration 3 hours

Aircraft strap requirements for ULD's

UPDATED: 31/08/2022

As per ULD Logistics it is now necessary for customers to use the same straps on each intact ULD due to a safety instruction.

Cargo straps must be TSO/ ETSO/ CTSO/ JTSO certified, with a minimum ultimate load rating of 2225daN/2270kg, must be serviceable and must have double stud fittings. When using multiple cargo straps on the same ULD all cargo straps must be of the same make/manufacturer/ load rating/stiffness.

Mixed on the same ULD will be rejected.

Crate compliance update for Live Dogs and Cats

UPDATED: 22/08/2022

Effective 1st September 2022, IAG Cargo will be implementing a crate compliance update for Live Dogs and Cats to ensure all crates comply with the Live Animal Regulations.

The Crate compliance update consists of all crates must be nose and paw proof, with the mesh openings for Dogs being no more than 25mm, and for Cats no more than 19mm. If any double meshing is added to the crate to ensure it is compliant, this mesh must be made of welded wire mesh and not plastic.

Please note that if the above compliance is not met, then unfortunately, there is the potential the Live Animal will be rejected at reception. Therefore, we would greatly appreciate if you can ensure all the crates you tender have the correct modification required.

For any queries in regard to the above crate compliance, please email: liveanimals.ukisales@iagcargo.com

Changes to shed and agent codes for IAG Cargo

UPDATED: 03/08/2022

IAG Cargo would like to advise of the following changes to the British Airways Heathrow ITSF location and Agent codes effective from 4th August 2022:

Ascentis ITSF: Shed Code will be BASLHR and Agent code KEI

Premia ITSF: Shed Code BACLHR and Agent Code HBA

IAG Cargo process changes

UPDATED: 20/07/2022

As part of us improving our service to you, IAG Cargo are undergoing some process changes to ensure that we offer a world class operational performance. As such, our London hub have implemented additional steps in our order acceptance process to ensure that our weight and dimensional checks are more robust. To help comply with this, ensuring that you provide the correct final information for each shipment, accurately weighing and measuring of cargo and declaring details correctly on the Air Waybill (AWB) is paramount. The benefit of having this information is knowing exactly what we need to move, allowing us to better use our capacity, reduce offloads, improve safety and ensure correct invoicing at the first time of asking.

Any differences between what is declared on the Air Waybill (AWB) and our enhanced chargeable weight checks may lead to charges being increased and a Cargo Correction Advice (CCA) fee applied. Whilst we appreciate that the majority of customers are already doing this, we want to ensure that we protect our operational performance and service to you and your customer.

Should you have any questions please contact your account manager, their details can be found here.

UK NON-STACKABLE FREIGHT DECLARATION – ADDITIONAL HANDLING FEE & CCA AMENDMENT FEE

UPDATED: 06/06/2022

In order to correctly plan and move cargo as booked IAG Cargo requires accurate freight measurements and declarations. Any freight bookings made on any IAG Cargo flights that do not allow the Ground Handler to stack on top of the freight, must have the Non-Stackable (NST) element declared at the time of booking. Checks are in place for freight originating at LHR. Any undeclared Non-Stackable (NST) will be subject to an additional handling charge which can be found in our Ground Handling charges and also a CCA amendment fee.

To make a booking online login to your account here.

For any further questions please see this guide on Non-Stackable (NST) freight, or alternatively please speak with your account manager.

BOOKINGS ABOVE 1,000KG – CONTRACTUAL COMMITMENTS – REVISED DEAD FREIGHT PENALTY

UPDATED: 31/05/2022

IAG Cargo continues to move freight around the World. For bookings utilising any IAG Cargo flights that are above 1,000Kg (2,220lbs) a contractual commitment is required. Dead freight penalties apply at 50% ex Europe / Spain / UKI / NAM / LATAM and 100% ex Africa / AsiaPac.

To make a booking online login to your account here.

For any further questions, please speak with your account manager.

Important information: 'Notifying Party' reporting for customs destined for Cairo

UPDATED 01/01/2022

We request that upon acceptance of goods destined for Cairo where there is a “Notifying Party” on the Airwaybill (AWB) or House Airwaybill (HAWB), this information is included in the FWB and FHL.

Failure to include the “Notifying Party” information where it is included on the AWB or HAWB will result in goods being off-loaded at the transiting hub, penalties and delays in processing and release at destination.

Important changes to Courier to the EU & GB for ALL customers

UPDATED : 20/09/2021

We are currently advising our customers of the changes to GB & EU courier requirements for 2021. These include additional procedural requirements and checks, which will be required to ensure the ENS filing to GB S&S & EU ICS has been undertaken. 

Please view the linked guidance, which outlines the options available to them to continue to ship Courier across our network into the EU & GB. This will apply to all IAG Cargo customers shipping Courier Shipments into the EU & GB from 20th September 2021. Please note that customers are required to comply with these and all other regulations, as it forms part of the Conditions of Contract with IAG Cargo.

You may also find this link to the UK government website, useful.  It allows you to check or validate the EORI numbers (not MRN), which can be used as an additional safety measure.

EMBARGO ON VIVO SHIPMENT FOR APAC & MIDDLE EAST

UPDATED 14/04/2021

With immediate effect and until further notice, IAG Cargo embargo on any type of VIVO shipment containing batteries from all APAC and Middle East origin stations to all destinations.

This embargo applies to any form of shipment booked either directly or indirectly for uplift on IAG Cargo services.

Should you have any questions, please speak with your account manager.

UPDATED CHINA CUSTOMS REQUIREMENTS

UPDATED 08/03/2021

The General Administration of Customs of the P.R. China (GACC) requirements were slightly amended in 2019 in ‘Decree 144’.

Please click here for more information.

The General Administration of Customs of the P.R. China (GACC) have issued Decree No 56 entering into force on 1st June 2018.

This Decree is imposing additional data requirements for shipments brought by air to China.

Click here for more information.

NEW DROP STATION FOR PIT

UPDATED: 04/03/2021

New Drop Station for PIT is now with Forward Air.

Forward Air, 121 Spring Run Road Extension Ste 310, Pittsburg Airport Industrial Park, Pittsburg, PA

Phone: 724-457-9801

Fax: 724-457-9805

Email: FA_PIT@forwardair.com

ZIP/POSTAL CODES ON H2H MESSAGING

UPDATED: 13/01/2021

Customers who are submitting messages directly to our H2H portal for FWB’s and FHL’s are reminded that all messages must include a valid ZIP/Post code.

You can use this tool to lookup the required Zip codes: https://worldpostalcode.com/

IAG CARGO CONTINUES TO OPERATE AN EXTENSIVE AIR FREIGHT NETWORK

UPDATED: 22/12/2020

Despite the latest travel restrictions, we continue to operate an extensive air freight network. We also continue to offer customers the opportunity to charter our aircraft. If you have any questions on our schedule, please do not hesitate to contact your account manager.

IMPORTANT CHANGES TO OUR CONDITIONS OF ENTRY FOR STATIONS IN THE UK

UPDATED 13/08/2020

From Monday 17th August it will become a condition of entry to wear an appropriate face mask when entering our facility and engaging with our staff, failure to wear an appropriate face covering will mean we will be unable to serve you or allow you access to IAG Cargo. 

COMPLIANCE ENFORCEMENT OF THE AIR CARGO ADVANCE SCREENING (ACAS) PROGRAMME FOR COURIER INTO THE USA

UPDATED: 13/11/2020

Customers sending courier into the USA are reminded that compliance with pre-loading reporting in line with the ACAS programme is mandatory and should be sent at least 120 minutes prior to Standard Time of Departure (STD) of flight from origin station.

LHR TERMINATING PERISHABLE COLLECTION CHANGE

UPDATED: 01/04/2020

Please be advised from Monday 30th March 2020, perishable collections have moved from WFS (LHR)  to the IAG Cargo Premia handling facility. Documentation and clearance will be managed via Premia Retail.

• Please ensure collection drivers/logistic providers are aware of the change in collection location.

• Driver to report to the control post on the right hand side on entrance to the IAG Cargo Facility

• To avoid congestion, IAG Cargo would request collection vehicles to arrive +90 mins after ATA of the flight.

• If freight and documents have not been processed in +120mins after ATA Premia retail can be contacted on

COURIER AND MAIL – WITH IMMEDIATE EFFECT

UPDATED: 19/03/2020

Mail and Courier will only be accepted if the customer has as an agreed allocation or can be accommodated within the allocated mail or courier space. Any shipments outside of these allocations will not be accepted.

For any further information, please speak with your account manager.

BOOKINGS ABOVE 1,000KG – CONTRACTUAL COMMITMENTS NOW REQUIRED

UPDATED: 19/03/2020

IAG Cargo continues to move freight around the World. For bookings utilising any of IAG Cargo flights that are above 1,000Kg (2,220lbs) a contractual commitment will be required.

To make a booking online login to your account here.

For any further questions, please speak with your account manager.

TEMPORARY CHANGES TO PERFORMANCE GUARANTEE CLAIMS

UPDATED: 13/03/2020

As a temporary measure any new Prioritise and Critical bookings made from Saturday 14 March 2020 will not be eligible for Performance Guarantee claims.

CONSIGNEE TAX IDENTIFICATION REQUIREMENT

UPDATED 27/03/2020

IAGCargo would like to remind our customers that it is a requirement to include the consignee Tax identification code on the AWB and in the FWB for the following destinations: Argentina (CUIT), Dominican Republic (RNC), Ecuador, Paraguay & Peru (RUC).  This Tax identification code must be included on the AWB and in the FWB before or when presenting cargo for acceptance onto the IAGCargo network.

Failure to include the Tax identification code will result in cargo being off-loaded at the transiting hub due to enforcement action taken against our airlines by the Customs Authorities. There may also be significant delays in processing and release of cargo at destination airport.

FOR ALL MEAT AND FISH ENTERING MAD

UPDATED: 24/02/2020

From: Animal Health of the Madrid-Barajas Airport MAD Effective today 21 February 2020, Health/Sanitary authorities in MAD require that all pages of Health Certificates (Phytosanitary) be stamped and signed.

CHANGE IN CUSTOMS REQUIREMENTS FOR LIMA

UPDATED 20/05/2019

With effect from 1st June 2019 Customs at Lima require the RUC (Registro Único del Contribuyente) or (Taxpayer Identification Number) to be included in the Consignee box on the paper copy of the airwaybill (AWB).

IAG Cargo would like to encourage its customers to apply the RUC/TIN as soon as possible prior to 1st June 2019 to enable a smooth introduction to these requirements.