Fast turnaround times for drop-off and collection
Cargo travels on specially designed documentation for a seamless and efficient service
No booking or pre-notification requirements for shipments under 300kg (restrictions on certain routes)
Work closely with CFL, a dedicated Courier facility at London Heathrow
Action | Time |
|---|---|
Booking Window | No booking required for shipments under 300kg** |
Freight and Document Cut Off | 180 min before STD* |
Freight and Document Availability | 90 min after ATA* |
Connection Times | Please refer to local teams for network stations. |
Weight and Volume Limits | Maximum 32kg per loose piece. Volume subject to operating aircraft limit. |
Booking Restrictions | Not allowed: Perishables, Dangerous Goods, Live Animals, Human Remains, Liquids in containers requiring special orientation, such as “This way up”, cargo subject to custom regulations or any incompatible cargo that may cause problems on board. |
Recovery Promise | In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA. |
Track and Trace Availability | Track the status of your cargo here. |
Allocations Accepted | Permanent bookings available |
Special Handling Code | COU |
*Subject to station capability. Please consult your local station for further information.
**Subject to schedule
Read our stories
IAG Cargo’s Most Interesting and Unique Movements in 2022
We sat down with Ashwani Nath, Global Head of E-commerce at GEODIS, to find out more about the increasing demand of the online shopping market, how your parcels safely get from A to B, and IAG Cargo’s vital role in working with GEODIS.
Inside IAG Cargo’s Operations
What are the different roles at IAG Cargo? From an Operations Manager to a Senior Cargo Duty Manager, we interviewed a few of our employees to find out what their jobs entail.