Courier

Whether it’s delivering e-commerce orders, sending a last-minute contract from London to New York or flying someone’s personal items to their new home, Courier is a specialised premium product for bookings that require last-minute acceptance and minimal paperwork.

Our Courier service offers you fast turnaround times of just 90 minutes for both drop-off and collection and has been built around quality and speed. All courier cargo travels on specially designed documentation, ensuring a simple and efficient service.

No booking or pre-notification required if your shipment weighs less than 300kg (restrictions on certain routes)

Available across our entire cargo network of 350 destinations

Specifications

Booking Window	No booking required for shipments under 300kg**
Freight and Document Cut Off	90 min before STD*
Freight and Document Availability	90 min after ATA*
Connection Times	LHR: Minimum 180 min unitised / 180 min loose* LGW: Minimum 180 min* MAD: Minimum 240 min* BCN: Minimum 180 min* Please refer to local teams for network stations.
Weight and Volume Limits	Maximum 32kg per piece, 1000kg per consignment. Volume subject to operating aircraft limit. Must travel in an approved courier bag.
Booking Restrictions	Not allowed: Perishables, Dangerous Goods, Live Animals, Human Remains, Liquids in containers requiring special orientation, such as “This way up”, cargo subject to custom regulations or any incompatible cargo that may cause problems on board. No consolidations.
Recovery Promise	In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA.
Track and Trace Availability	Track the status of your cargo here.
Allocations Accepted	Permanent bookings available
Special Handling Code	COU

*Subject to schedule and local conditions

**Restrictions apply on certain routes

ACAS TERMS AND CONDITIONS

By sending Courier with IAG Cargo into the United States of America you acknowledge that you need to file pre-loading advance shipment data to CBP as required by the ACAS programme at least 120 minutes prior to STD of flight from origin station.

By self-filing data for US-destined Courier or Cargo shipments tendered by your company and its branches to IAG Cargo, you are bound by all ACAS requirements and any other applicable regulations. Should there be fines or penalties issued in respect of non-submission, errors in submission, misdeclaration, or non-compliance of any CBP instruction to Do Not Load (DNL), your company will be held liable for such fines or penalties, and repeated offences may result in IAG Cargo restricting uplift of your future Courier or Cargo shipments.

Your compliance with these and all other regulations forms part of the Conditions of Contract for your shipments, as found on the back of our .

Courier

Specifications

*Subject to schedule and local conditions

**Restrictions apply on certain routes

ACAS TERMS AND CONDITIONS

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