Courier

Courier is our specialised premium product for bookings that require last-minute acceptance and minimal paperwork for every-day essentials, from e-commerce orders to personal items and last-minute paperwork.

Fast turnaround times for drop-off and collection

Fast turnaround times for drop-off and collection

Cargo travels on specially designed documentation for a seamless and efficient service

Cargo travels on specially designed documentation for a seamless and efficient service

No booking or pre-notification requirements for shipments under 300kg (restrictions on certain routes)

No booking or pre-notification requirements for shipments under 300kg (restrictions on certain routes)

Work closely with CFL, a dedicated Courier facility at London Heathrow

Work closely with CFL, a dedicated Courier facility at London Heathrow

Action

Time

Booking Window

No booking required for shipments under 300kg**

Freight and Document Cut Off

90 min before STD*

Freight and Document Availability

90 min after ATA*

Connection Times

LHR: Minimum 180 min unitised / 180 min loose* | LGW: Minimum 180 min* | MAD: Minimum 240 min* | BCN: Minimum 180 min*

Please refer to local teams for network stations.

Weight and Volume Limits

Maximum 32kg per piece. Volume subject to operating aircraft limit. Must travel in an approved courier bag.

Booking Restrictions

Not allowed: Perishables, Dangerous Goods, Live Animals, Human Remains, Liquids in containers requiring special orientation, such as “This way up”, cargo subject to custom regulations or any incompatible cargo that may cause problems on board. No consolidations.

Recovery Promise

In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA.

Track and Trace Availability

Track the status of your cargo here.

Allocations Accepted

Permanent bookings available

Special Handling Code

COU

*Subject to station capability. Please consult your local station for further information.

**Subject to schedule