Operational Alerts

Stay up-to-date on the latest IAG Cargo updates here.

Embargo on VIVO shipment for APAC & Middle East

Updated 14/04/2021

With immediate effect and until further notice, IAG Cargo embargo on any type of VIVO shipment containing batteries from all APAC and Middle East origin stations to all destinations.

This embargo applies to any form of shipment booked either directly or indirectly for uplift on IAG Cargo services.

Should you have any questions, please speak with your account manager.



Updated 08/03/2021

The General Administration of Customs of the P.R. China (GACC) requirements were slightly amended in 2019 in ‘Decree 144’.

Please click here for more information.

The General Administration of Customs of the P.R. China (GACC) have issued Decree No 56 entering into force on 1st June 2018.

This Decree is imposing additional data requirements for shipments brought by air to China.

Click here for more information.


Updated: 04/03/2021

New Drop Station for PIT is now with Forward Air.

Forward Air, 121 Spring Run Road Extension Ste 310, Pittsburg Airport Industrial Park, Pittsburg, PA

Phone: 724-457-9801

Fax: 724-457-9805

Email: FA_PIT@forwardair.com


Updated: 13/01/2021

Customers who are submitting messages directly to our H2H portal for FWB’s and FHL’s are reminded that all messages must include a valid ZIP/Post code.

You can use this tool to lookup the required Zip codes: https://worldpostalcode.com/


Updated: 22/12/2020

Despite the latest travel restrictions, we continue to operate an extensive air freight network. We also continue to offer customers the opportunity to charter our aircraft. If you have any questions on our schedule, please do not hesitate to contact your account manager.

COMPLIANCE ENFORCEMENT of the Air Cargo Advance Screening (ACAS) Programme for Courier into the USA

Updated: 13/11/2020

Customers sending courier into the USA are reminded that compliance with pre-loading reporting in line with the ACAS programme is mandatory and should be sent at least 120 minutes prior to Standard Time of Departure (STD) of flight from origin station.

Important changes to our conditions of entry for stations in the UK

Updated 13/08/2020

From Monday 17th August it will become a condition of entry to wear an appropriate face mask when entering our facility and engaging with our staff, failure to wear an appropriate face covering will mean we will be unable to serve you or allow you access to IAG Cargo. 

LHR Terminating Perishable Collection Change

Updated: 01/04/2020

Please be advised from Monday 30th March 2020, perishable collections have moved from WFS (LHR)  to the IAG Cargo Premia handling facility. Documentation and clearance will be managed via Premia Retail.

  • Please ensure collection drivers/logistic providers are aware of the change in collection location.
  • Driver to report to the control post on the right hand side on entrance to the IAG Cargo Facility
  • To avoid congestion, IAG Cargo would request collection vehicles to arrive +90 mins after ATA of the flight.
  • If freight and documents have not been processed in +120mins after ATA Premia retail can be contacted on +447917561558.


Updated: 19/03/2020

Mail and Courier will only be accepted if the customer has as an agreed allocation or can be accommodated within the allocated mail or courier space. Any shipments outside of these allocations will not be accepted.

For any further information, please speak with your account manager.


Updated: 19/03/2020

IAG Cargo continues to move freight around the World. For bookings utilising any of IAG Cargo flights that are above 1,000Kg (2,220lbs) a contractual commitment will be required.

To make a booking online login to your account here.

For any further questions, please speak with your account manager.

Temporary Changes to Performance Guarantee Claims

Updated: 13/03/2020

As a temporary measure any new Prioritise and Critical bookings made from Saturday 14 March 2020 will not be eligible for Performance Guarantee claims.

Consignee Tax identification requirement

Updated 27/03/2020

IAGCargo would like to remind our customers that it is a requirement to include the consignee Tax identification code on the AWB and in the FWB for the following destinations: Argentina (CUIT), Dominican Republic (RNC), Ecuador, Paraguay & Peru (RUC).  This Tax identification code must be included on the AWB and in the FWB before or when presenting cargo for acceptance onto the IAGCargo network.

Failure to include the Tax identification code will result in cargo being off-loaded at the transiting hub due to enforcement action taken against our airlines by the Customs Authorities. There may also be significant delays in processing and release of cargo at destination airport.

for all meat and fish entering MAD

Updated: 24/02/2020

From: Animal Health of the Madrid-Barajas Airport MAD
Effective today 21 February 2020, Health/Sanitary authorities in MAD require that all pages of Health Certificates (Phytosanitary) be stamped and signed.

Change in Customs requirements for Lima

Updated 20/05/2019

With effect from 1st June 2019 Customs at Lima require the RUC (Registro Único del Contribuyente) or (Taxpayer Identification Number) to be included in the Consignee box on the paper copy of the airwaybill (AWB).

IAG Cargo would like to encourage its customers to apply the RUC/TIN as soon as possible prior to 1st June 2019 to enable a smooth introduction to these requirements.