Alertas Operacionales

UPDATED: 23/06/2023

On Monday 26th June 21:00 until approximately 02:00 Tuesday 27th June morning, we will be implementing an upgrade to our IT systems in our Ascentis freight facility.

IT implementation will begin Monday 26th June at 19:00 when we will stop processing drivers for Ascentis. During this time our systems will be unavailable. There will be no ability to make collections or deliveries during this period so you may wish to re-arrange for a different time.

Systems are expected to be running again by 02:00 Tuesday 27th June.

Once the systems are back up and running there will be no change to driver processes. All drivers are to continue to report to Reception as normal from where they will be processed as usual.

Thank you for your support and cooperation.

UPDATED: 15/06/2023

Effective 15th June 2023 to 15th September 2023

Exports from the USA and Canada

These stations will take hold-5 and palletised shipments:

LAX / SFO / SEA / SAN / JFK / BOS / BWI / TPA / MCO / YVR / YYZ / YUL / EWR / SJC

These stations will take hold-5 only:

IAH / CVG / IAD / ATL / MIA / DEN / PIT / BNA / PHL / ORD

Complete embargo:

PHX / LAS / DFW / AUS / PDX / MSY

Imports to the USA and Canada

These stations will take hold-5 and palletised shipments:

LAX / SFO / SEA / SAN / JFK / BOS / BWI / TPA / MCO / YVR / YYZ / YUL / EWR / SJC

These stations will take hold-5 only:

IAH / CVG / IAD / ATL / MIA / DEN / PIT / BNA / PHL / ORD / PHX / LAS / DFW / AUS / PDX / MSY

UPDATED: 11/05/2023

On Monday 15th May at 22:00 until 02:00 Tuesday 16th May morning, we will be implementing a major upgrade to our IT systems in our Ascentis freight facility.

IT implementation will begin Monday 15th May at 22:00 which is expected to take several hours. During this time our systems will be unavailable. There will be no ability to make collections or deliveries during this period so you may wish to re-arrange for a different time.

Systems are expected to be running again by 02:00 Tuesday 16th May.

Once the systems are back up and running there will be no change to driver processes. All drivers are to continue to report to Reception as normal from where they will be processed as usual.

Thank you for your support and cooperation.

UPDATED: 23/03/2023

In order to correctly plan and move cargo as booked IAG Cargo requires accurate freight measurements and declarations. Any freight bookings made on any IAG Cargo flights that do not allow the Ground Handler to stack on top of the freight, must have the Non-Stackable (NST) element declared at the time of booking. Checks are in place for freight originating across our network. Any undeclared Non-Stackable (NST) will be subject to an additional handling charge of USD $300.00 or CAD $400.00 and also a CCA amendment fee.

To make a booking online login to your account here.

For any further questions please see this guide on Non-Stackable (NST) freight, or alternatively please speak with your account manager.

UPDATED: 15/03/2023

As part of our commitment to ensuring a seamless customer experience, we would like to remind you of the requirement to include Afghanistan to the compliance statement which currently covers Libya, Yemen, Somalia, and Syria. As a reminder, the carriage of all cargo, courier and mail which has originated from or transferred through these countries is prohibited on the IAG Cargo network to any destination.

You can add the compliance statement either printed on the airway bill, courier baggage voucher or airmail document; or provide a separate letter on your company letterhead that accompanies the shipment.

SAMPLE COMPLIANCE STATEMENT:

I confirm that <Company Name> reviewed all available documentation and has determined that none of the cargo being offered in this consignment or consolidation has originated in, transferred from, or transited through any point in Yemen, Afghanistan, Libya, Syria, or Somalia.

This declaration is mandatory; noncompliance may result in your shipment not travelling as booked.

If you need additional information or have any questions, please get in touch with your local IAG Cargo office.

UPDATED: 09/03/2023

We at IAG Cargo are constantly looking for ways to digitalise our business and reduce our environmental impact.

In line with this goal, we will be implementing a new policy starting on 03rd April 2023 that will introduce a charge, for Paper Air Waybills/Non eAWB. The fee will be captured and billed via the origin station. The charge will apply to all routes on the IAG Network, including eAWB restricted stations.

Currency and fees as below:

GBP - 10.00

EUR - 12.00

USD - 13.00

This change is part of our ongoing effort to reduce the amount of paper we use in our business and become more sustainable. We believe that this change will encourage our customers to switch to eAWB, which reduces the amount of paper we carry on our aeroplanes.

If you are sending an eAWB you are not required to deliver a traditional paper AWB*. Exceptions apply - please check with your local station if you require a paper AWB.

UPDATED: 20/02/2023

ICS2 Phase 2 comes into force on 1st March 2023, however, the European Commission have provided a deployment window within which air carriers may request a derogation.

IAG Cargo requested and were granted a derogation by Customs until 30th June 2023 for the following IAG group airlines: Aerlingus, British Airways, Iberia and Vueling.

From 1st March 2023 until 30th June 2023 all goods transported into or through the European Union will continue to be reported into ICS1.

Please do not hesitate to contact your account manager if you require any support.

Head over to the official website of the European Union for full details on the new requirements.

You can also watch this video to learn more.

UPDATED: 14/02/2023

In order to correctly plan and move cargo as booked IAG Cargo requires accurate freight measurements and declarations. Any freight bookings made on any IAG Cargo flights that do not allow the Ground Handler to stack on top of the freight, must have the Non-Stackable (NST) element declared at the time of booking. Checks are in place for freight originating in Europe, Africa, Middle East, India and APAC. Any undeclared Non-Stackable (NST) will be subject to an additional handling charge which can be found in our Ground Handling charges and also a CCA amendment fee. This fee will be minimum €300 or $300 based on your country of origin.

To make a booking online login to your account here.

For any further questions please see this guide on Non-Stackable (NST) freight, or alternatively please speak with your account manager.

UPDATED: 03/02/2023

IAG Cargo is pleased to announce that after successful trials and results, we have made the decision to move all LHR Live Animal Imports and Transits to the new Animal Aircare LHR facility located in the “Horseshoe” of the LHR Cargo area with landside access on Sandringham Road.

• Effective February 1st, 2023, all Live Animal collections will be at this new Animal Aircare LHR facility. If you would like your paperwork pre-checked, all non-commercial paperwork can be sent in advance to the above e-mail address, at no additional pre-check charge.

• Taking advantage of paperwork pre-check will help prevent any non-commercial failures.

• Ground handling fees remain the same. UK clearance/APHA and any additional applicable UK arrival fees will be collected locally as is done today.

• There is NO longer any requirement to obtain a “LHR Slot”, so you can just book with our Sales agents, and we will send on the dates requested. We will continue to need your UK clearing agent to provide us with an OK to Forward – no change to current process.

• Exception – Large exotic animals like lions, gorillas, etc., will still go to HARC (Heathrow Animal Reception Center) facility. These must be cleared by Val Hadley before any bookings are made.

• The AAC (Animal Aircare LHR) facility is open 24/7. To view the AAC facility LHR location, click here.

Animal Aircare is located with both landside and airside access. This allows for much quicker delivery times direct from aircraft to the Animal Aircare LHR facility for UK clearance and collection.

CONTACT DETAILS:

Main LHR office number:  +44 (0) 203 968 0980

Mailbox: lhroffice@animalaircare.co.uk

Manager phone: +44 (0) 7399 226 868

Supervisor LHR: +44 (0)7572 655 296

Welfare officer phone: +44 (0) 7572 655 412

Address: Unit 579 Sandringham Rd, Hounslow TW6 3SF

UPDATED: 14/12/2022

New guidelines affecting all inbound shipments into the EU set by the European Union (EU) will come into effect from 1 March 2023.

To support you with this transition, we’ve summarised the new requirements:

Summary of Requirements

The EU Union Customs Code (UCC) requires all businesses transporting goods to or through the EU to provide additional mandatory data. This is required for inbound goods of the MAWB and HAWB if the goods are for import into or through the EU.

Here is a handy checklist:

1. Have you added the EU Economic Operator Registration and Identification (EORI) number of the EU Consignee? (This is mandatory. And please note where the goods are transiting the EU and the consignee is not an EU registered entity the International Trader Identification number is to be provided)

2. Have you added the 6 digit Harmonised Shipment (HS) Code at AWB and HAWB level?

3. Have you included the item weight?

4. What type of package is it?

5. What type of person (business, individual, agent)?

6. Have you added a description of Goods? (Please note: Prior to delivery of goods accuracy of description should match the HS code)

These details must be provided by your shippers.

We want to ensure the smooth flow of your goods through our network, so please ensure that these additional mandatory data fields are included in the FWB and FHL messages sent to IAG Cargo, for transmission to EU customs prior to EU arrival.

Please note

All shipments (Import, Freight Remaining On Board (FROB), transit), must still be handed to IAG cargo with their relevant MAWB and HAWB manifest documents, except if e-AWB shipments.

The FWB and FHL messages for all MAWBs and HAWBs must include the required additional data and be transmitted to IAG Cargo before the goods handover.

Failure to provide the above data, may result in your goods receiving an additional profile resulting in referrals or delays in processing your goods at destination.

To ensure the relevant IT systems are aligned with the EU authorities we recommend providing these new data elements by early January 2023. These new data requirements will also facilitate the fulfilment of ICS2 – PreDict data requirements for Pre-Loading Advance Cargo Information (PLACI) due by 1 March 2023.

IAG Cargo is unable to capture the manual data and, unfortunately, failure to provide this additional information may delay your goods at the EU airport of entry.

If you do not have EDI capability, we recommend inserting FWB and FHL data manually via your IT portal or Service Provider.

Please do not hesitate to contact your account manager if you require any support.

You can also watch this video to learn more.

UPDATED: 30/11/2022

Please be advised that our Secure cargo facility with be closed from Saturday 3rd December from 06:00hrs until 22:00hrs for essential building maintenance.

IAG would like to take this opportunity to apologies for the inconvenience caused.

UPDATED: 24/11/2022

Please be advised that our Secure cargo facility with be closed from Saturday 26th November at 22:00hrs until 06:00hrs on Monday 28th November for essential building maintenance.

IAG would like to take this opportunity to apologies for the inconvenience caused.

UPDATED: 21/11/2022

Due to essential maintenance required procedures, Ascentis cargo will be closed at the following times for collections & deliveries, Premia will not be affected.

• Security will close gatepost into Ascentis Car park at 18:45hrs

• Customer Data will stop processing loose trucks for collections or deliveries at 19:00hrs

• Customer Data will stop processing intact trucks for collections or deliveries at 19:30hrs

• Customer Data reception will close at 20:00hrs

• Building in full operational mode at 23:59hrs

• Total duration 3 hours

UPDATED: 09/11/2022

Due to tropical storm Nicole, our Orlando/ MCO & Tampa/ TPA cargo facility will be closed on Wednesday 9th November 2022 local time at 12 noon and Thursday 10th November 2022 all day.

UPDATED: 19/10/2022

In order to bring our constant climate booking process in line with IATA standard temperature handling requirements, we will be implementing the mandatory use of COL and CRT to identify temperature ranges.

With immediate effect, any PCT shipment must be booked with an additional handling code identifying its temperature range as detailed below;

+2C to +8C shipments must reflect ‘COL’

+15C to +25C shipments must reflect ‘CRT’

Please do not hesitate to contact your account manager if you require any support.

UPDATED: 14/10/2022

Please note, over the Christmas period, IAG will close the Vault on the 25/26/27 December 2022.

Outside of the dates mentioned it will be business as usual.

UPDATED: 30/09/2022

Effective 10th October 2022, we will be implementing the following changes for Loose AVI at LHR:

• All AVI arriving on site will need to be suitably boxed/crated securely ready for uplift.

• Any agent arriving with AVI not securely crated for transit will be asked to leave, complete crating off site and return when ready for transit.

• Customer/Owner handovers of AVI are no longer permitted to take place on site. This can be done off-site in the local area where there are plenty of safe spaces for this to be done.

• If for any reason the AVI needs to be removed from the crate (e.g. due to soilage) this can be securely undertaken in the designated AVI reception room.

• Under no other circumstance must crated AVI be released whilst on site.

UPDATED: 28/09/2022

Due to the hurricane impact in northern Florida, over the next day or so we will not be able to send any AVI to MCO or TPA stations over this period. Shipments excluding UK & Ireland, due to fly 28-30 September will be re-accommodated.

UPDATED: 20/09/2022

Due to Hurricane Fiona, there are 1.3 million people without power in Puerto Rico. Local authorities expect the return of power to take several days. Due to the loss of power, there are restrictions on the products accepted in and out of SJU.

Effective immediately and until further notice, a full embargo is placed for in and out of SJU of following products:

• CC - ACT/PCT

• DANGEROUS GOODS/HAZMAT Shipments

• AVI

SJU are utilizing generators to provide limited electricity and due to this, we are able to accept all other products in and out of SJU.

UPDATED: 07/09/2022

Please be informed the embargo for AVI currently in place, due to hot weather conditions in ATL, will be lifted from 15 September 2022.

UPDATED: 31/08/2022

IAG are planning a full MHCS Outage on the 31st August for the quarterly IT failover.

Plan as follows:

• G4S to close gatepost into Ascentis Car park at 1845 hrs

• Customer Data will stop processing loose trucks for collections or deliveries at 1900 hrs

• Customer Data will stop processing MTD (INTACT TRUCKS) for collections or deliveries at 1930 hrs

• Customer Data reception will close at 2000 hrs

• Building in full operational mode at 2359 hrs

• Total duration 3 hours

UPDATED: 31/08/2022

As per ULD Logistics it is now necessary for customers to use the same straps on each intact ULD due to a safety instruction.

Cargo straps must be TSO/ ETSO/ CTSO/ JTSO certified, with a minimum ultimate load rating of 2225daN/2270kg, must be serviceable and must have double stud fittings. When using multiple cargo straps on the same ULD all cargo straps must be of the same make/manufacturer/ load rating/stiffness.

Mixed on the same ULD will be rejected.

UPDATED: 22/08/2022

Effective 1st September 2022, IAG Cargo will be implementing a crate compliance update for Live Dogs and Cats to ensure all crates comply with the Live Animal Regulations.

The Crate compliance update consists of all crates must be nose and paw proof, with the mesh openings for Dogs being no more than 25mm, and for Cats no more than 19mm. If any double meshing is added to the crate to ensure it is compliant, this mesh must be made of welded wire mesh and not plastic.

Please note that if the above compliance is not met, then unfortunately, there is the potential the Live Animal will be rejected at reception. Therefore, we would greatly appreciate if you can ensure all the crates you tender have the correct modification required.

For any queries in regard to the above crate compliance, please email: liveanimals.ukisales@iagcargo.com

UPDATED: 03/08/2022

IAG Cargo would like to advise of the following changes to the British Airways Heathrow ITSF location and Agent codes effective from 4th August 2022:

Ascentis ITSF: Shed Code will be BASLHR and Agent code KEI

Premia ITSF: Shed Code BACLHR and Agent Code HBA

UPDATED: 20/07/2022

As part of us improving our service to you, IAG Cargo are undergoing some process changes to ensure that we offer a world class operational performance. As such, our London hub have implemented additional steps in our order acceptance process to ensure that our weight and dimensional checks are more robust. To help comply with this, ensuring that you provide the correct final information for each shipment, accurately weighing and measuring of cargo and declaring details correctly on the Air Waybill (AWB) is paramount. The benefit of having this information is knowing exactly what we need to move, allowing us to better use our capacity, reduce offloads, improve safety and ensure correct invoicing at the first time of asking.

Any differences between what is declared on the Air Waybill (AWB) and our enhanced chargeable weight checks may lead to charges being increased and a Cargo Correction Advice (CCA) fee applied. Whilst we appreciate that the majority of customers are already doing this, we want to ensure that we protect our operational performance and service to you and your customer.

Should you have any questions please contact your account manager, their details can be found here.

UPDATED: 06/06/2022

In order to correctly plan and move cargo as booked IAG Cargo requires accurate freight measurements and declarations. Any freight bookings made on any IAG Cargo flights that do not allow the Ground Handler to stack on top of the freight, must have the Non-Stackable (NST) element declared at the time of booking. Checks are in place for freight originating at LHR. Any undeclared Non-Stackable (NST) will be subject to an additional handling charge which can be found in our Ground Handling charges and also a CCA amendment fee.

To make a booking online login to your account here.

For any further questions please see this guide on Non-Stackable (NST) freight, or alternatively please speak with your account manager.

ACTUALIZADO 08/03/2021

Los requisitos de la Administración General de Aduanas de la República Popular China (GACC) se modificaron ligeramente en 2019 en el "Decreto 144".

Haga clic aquí para obtener más información.

La Administración General de Aduanas de la R. P. de China (GACC) ha publicado el Decreto No 56 que entró en vigor el 1 de Junio de 2018

Este Decreto implanta nuevos requisitos de datos para expediciones transportadas por vía aérea a China.

Más información.

ACTUALIZADO: 13/11/2020

Se recuerda a los clientes que envían mensajería a los EE. UU. que el cumplimiento de los informes de precarga de acuerdo con el programa ACAS es obligatorio y deben enviarse al menos 120 minutos antes de la hora estándar de salida (STD por sus siglas en inglés) del vuelo desde la estación de origen.

ACTUALIZADO: 19/03/2020

Los envíos de Mail y Courier solo se verán aceptados si el cliente cuenta con una asignación acordada o puede integrarse en el espacio asignado a mail y courier. Los envíos fuera de estas asignaciones no serán aceptados.

Para más información, hable con su agente de ventas.

ACTUALIZADO: 19/03/2020

IAG Cargo continúa transportando carga por el mundo. Para las reservas que utilicen vuelos de IAG Cargo y que superen los 1.000Kg (2.220 libras) será necesario establecer un acuerdo contractual.

Para realizar una reserva online, entre en su cuenta, aquí.

Para cualquier otra consulta, hable con su agente de ventas.

ACTUALIZADO: 13/03/2020

Como medida temporal, las nuevas reservas Prioritise y Critical realizadas a partir del sábado 14 de Marzo de 2020 no serán elegibles para reclamaciones de garantía de rendimiento.

ACTUALIZADO 27/03/2020

IAG Cargo desea recordar a nuestros clientes que es un requisito incluir el Código de Identificación fiscal del destinario en el AWB y en el FWB para las destinaciones siguientes: Argentina (CUIT), República Dominicana (RNC), Ecuador, Paraguay & Perú (RUC). El código identificación fiscal debe incluirse en el AWB y en el FWB antes o al presentar la carga para su aceptación en el sistema de IAG Cargo.

Si no se incluye el código de identificación fiscal, la carga se descargará en el centro de tránsito debido a las medidas de cumplimiento adoptadas por las autoridades aduaneras contra nuestras aerolíneas. También puede haber retrasos significativos en el procesamiento y liberación de carga en el aeropuerto de destino.

ACTUALIZADO: 24/02/2020

Nos informa Sanidad animal del Aeropuerto Madrid-Barajas que, a partir de este momento,  el certificado sanitario  (carnes /pescados) debe venir con todas las hojas selladas y firmadas. Hasta ahora se admitían aunque sólo estuviese firmada la última hoja.

Esto aplica desde hoy a todos los embarques de carnes y pescados.

ACTUALIZADO 20/05/2019

IAG Cargo han sido notificados que las aduanas de Lima ha introducido un requisito adicional.

Con efecto inmediato el RUC (Registro Único del Contribuyente) o (Número de indentificación del contribuyente) debe ser incluido en la caja del destinatario en la copia impresa del Conocimiento Aéreo (AWB).

Las aduanas también han advertido que a partir del 1 de Junio 2019 estarán emitiendo multas contra las compañías aéras en las que la información no se suministre en el Conocimiento Aéreo.