Human Remains

Our caring and compassionate Human Remains service ensures this sensitive move is treated with the utmost dignity, with minimum delay and disruption.

We provide priority on arrival at the airport and high on-board loading priority

We provide priority on arrival at the airport and high on-board loading priority

Dedicated team of expert professionals providing a compassionate service throughout the entire journey

Dedicated team of expert professionals providing a compassionate service throughout the entire journey

We keep in contact with you every step of the way to ensure peace of mind for this sensitive move

We keep in contact with you every step of the way to ensure peace of mind for this sensitive move

Action

Time

Booking Window

Up to 14 days before STD

Freight and Document Cut Off

6 hours before STD*

Freight Availability

6 hours after ATA*

Document Availability

2 hours after ATA

Connection Times

LHR: 720 min unitised, 720 min loose** | LGW: 720 min** | MAD: 360 mins** | BCN: 720 min**

Please refer to local teams for network stations.

Type of Remains Accepted

Cremated and non-cremated remains are accepted for carriage. This includes exhumed remains which are also accepted.

HUM Requirements

All coffin/casket remains must be embalmed and accompanied by an Embalming Certificate. The coffin/casket must also be hermetically sealed. Exemptions to these may be granted in rare cases e.g. for exhumed remains. Please discuss with your reservations team.

Weight and Volume Limits

Operating aircraft limits apply.

Booking Restrictions

Human Remains cannot be sent as Prioritise.

Recovery Promise

In the unlikely event there is a delay to your booking we will notify you within 2 hours of ATD. We’ll then ensure that your delivery arrives at its intended destination within 24 hours.

Track and Trace Availability

Track the status of your cargo here.

Allocations Accepted

Special Handling Code

HUM

*Subject to station capability. Please consult your local station for further information.

**Subject to schedule