Constant Fresh

Our Constant Fresh service is designed to maintain the shelf life of your produce, from fruits and vegetables, to flowers and fish. We support some of the world’s largest growers and retailers by delivering perishable produce from farm to market in pristine condition.

Temperature inside aircraft holds is monitored throughout each flight

Temperature inside aircraft holds is monitored throughout each flight

Dedicated 'cool and fast' trucks at our Madrid hub transport perishables between aircraft holds and our handling facilities

Dedicated 'cool and fast' trucks at our Madrid hub transport perishables between aircraft holds and our handling facilities

Direct routes from the runway to our airside facilities minimise transit time, ensuring perishables stay cool

Direct routes from the runway to our airside facilities minimise transit time, ensuring perishables stay cool

EU-approved Border Inspection Posts at London Heathrow, London Gatwick, and Madrid-Barajas Airport

EU-approved Border Inspection Posts at London Heathrow, London Gatwick, and Madrid-Barajas Airport

Action

Time

Booking Window

Up to 14 days before STD

Freight and Document Cut Off

3-6 hours before STD*

Freight Availability

3-6 hours after ATA*

Document Availability

2 hours after ATA

Connection Times

LHR: 300 mins unitised / 720 mins loose** | LGW: 300 mins unitised / 720 mins loose** | MAD: 480 mins unitised / 720 mins loose** | BCN: 480 mins unitised / 720 mins loose**

Please refer to local teams for network stations.

Weight and Volume Limits

Subject to aircraft type and unit loading device.

Booking Restrictions

No frozen goods.

Recovery Promise

In the unlikely event that your cargo does not fly as booked we will notify you within 4 hours of ATD*. We then ensure your cargo arrives at its destination within 24 hours of the original STA*.

Track and Trace Availability

Track the status of your cargo here.

Allocations Accepted

Block Space Agreements, Capacity Purchase Agreements and Permanent Bookings available

Special Handling Code

PER, PEF, PEP, PEM, PES, HEG, CFX^

*Subject to station capability. Please consult your local station for further information.

**Subject to schedule

^Cool & Fast code