Critical

Whether it’s replacement equipment, last-minute orders, or made-to-measure spares, there will be times when shipments are so vital they simply must fly. Critical is our non-off-loadable product for shipments that require more than just speed.

With new and enhanced shipment monitoring, priority check-in desks at London Heathrow and Madrid, as well as guaranteed capacity with no restrictions on size, weight or volume, Critical will stop at nothing to ensure that shipments are securely accelerated through our network to their final destination.

Guaranteed capacity, with no restrictions on size weight or volume of cargo, subject to aircraft limits
Dedicated fast-track check-in desks at London Heathrow and Madrid to ensure freight is expedited onto our aircraft
Enhanced shipment monitoring, with highly trained global teams on hand to escort shipments through to their final destination
Our Critical performance guarantee offers a 50% refund of freight charges, subject to terms and conditions

Specifications

Booking Window

Up to 14 days before STD

Freight and Document Cut Off

90 min before STD**

Freight and Document Availability‚Äč

90 min after ATA**

Connection Times
LHR
LGW
MAD
BCN


180 min unitised / 240 min loose**
180 min unitised / 240 min loose**
240 min unitised / 300 min loose**
240 min unitised / 300 min loose**

Weight and Volume Limits

Operating aircraft limits apply for loose freight**

Booking Restrictions

Not allowed: Livestock, Human Remains, Perishables, Valuables, WET Goods, Dangerous Goods, no Customs Productions

Recovery Promise

In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA

Track and Trace Availability

Track the status of your cargo here or download the IAG Cargo mobile app

Performance Guarantee

In the unlikely event that your cargo does not fly as planned we will refund 50% of freight charges, subject to terms and conditions

Capacity Guarantee

Guaranteed Capacity for all shipments subject to aircraft and operational limitations

Allocations Accepted

Block Space Agreements only

Special Handling Code

VIC, XPS

**Subject to local conditions and flight schedule.

Performance Guarantee Refund Request

At IAG, we're committed to offering you the highest levels of service. To demonstrate our commitment to service delivery, Critical offers a performance guarantee so should your cargo not fly as booked, we'll refund 50% of your freight charges - subject to the specific terms and conditions of this product. The performance guarantee covers pre-paid shipments only.

In the event that your shipment is eligible for this guarantee, and in order to request a refund, simply submit the required information in the fields below. We will advise on refund eligibility within 4 working days.

Guaranteed Capacity for all shipments subject to aircraft and operational limitations

 

Terms and conditions

1.3The PG applies only to shipments based on a British Airways AWB prefixed with 125, Iberia Airlines AWB prefixed with 075 and Aer Lingus AWB prefixed with 053.
2.4The Carrier will not pay the Refund under this PG if the failure to perform as described above is caused by reasons that are beyond the control of British Airways, Iberia Airlines or Aer Lingus including but not limited to Act of God, fire, flood, lightning or other weather or climatic conditions, war, revolution, strikes, lock-outs or other industrial action, riots, civil commotions (including acts of terrorism), public authorities acting with actual or apparent authority, actions, defaults or omissions of the shipper/consignee or their agent.
3.2

A refund request will only be considered if a written request from the customer is submitted using the online refund request form on www.iagcargo.com (In the event that the customer cannot access the relevant website above, the customer must contact the relevant Carrier's local representative with details of the refund request).

5.1

Any Refund given under this PG shall not prejudice the customer's rights under the applicable law or convention and nothing in this PG shall exclude or limit British Airways', Iberia Airlines' or Aer Lingus' liability under the applicable law or convention or for any liability that cannot legally be limited.