Whether it’s replacement equipment, last-minute orders, or that crucial spare part, there will be times when shipments are so vital they simply must fly. Critical is our non-off-loadable product for shipments that require more than just speed.
With new and enhanced shipment monitoring, priority check-in desks at London Heathrow and Madrid, as well as guaranteed capacity with no restrictions on size, weight or volume, Critical will stop at nothing to ensure that shipments are securely accelerated through our network to their final destination.
Critical is also available for Constant Climate products that require emergency shipping. With IAG Cargo’s highest onboard priority for temperature controlled pharmaceutical shipments as well as other high-value temperature-sensitive goods, we can provide that fundamental connection for wherever in the world you need to reach.
We believe in keeping you in touch with your shipment every step of the way and we understand this is of upmost importance for those urgent, non-offloadable shipments.
Our dedicated emergency solution experts based in London and Madrid have complete visibility of your Critical shipments. They provide end-to-end worldwide shipment monitoring and status updates of your shipment throughout its journey.
For help and advice when booking a Critical shipment or for tracking and monitoring your shipment, contact our expert team today.
Nothing showcases our dedication to serving the needs of the emergency shipment market than the global businesses that entrust us with their time sensitive cargo. From formula one tyres, to aircraft spares, when something urgently needs moving, we're there to get it done. We partnered with Boeing, to help them move critical shipments across the globe.
Freight and Document Cut Off
LHR: 120 min before STD**
Freight and Document Availability
LHR: 90 min after ATA**
Weight and Volume Limits
Operating aircraft limits apply for loose freight**
Specialist Commodities are restricted by station, please contact the Critical team for advice.
In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA.
Track and Trace Availability
Track the status of your cargo here or download the IAG Cargo mobile app
In the unlikely event that your cargo does not fly as planned we will refund 50% of freight charges up to $50,000 subject to terms and conditions.
Guaranteed Capacity for all shipments subject to aircraft and operational limitations.
Block Space Agreements only
Special Handling Code
*Subject to station capabilities
**Subject to local conditions and flight schedule.
At IAG, we're committed to offering you the highest levels of service. To demonstrate our commitment to service delivery, Critical offers a performance guarantee so should your cargo not fly as booked, we'll refund 50% of your freight charges - subject to the specific terms and conditions of this product. The performance guarantee covers pre-paid shipments only.