Make bookings, track shipments, save time – welcome to the e-booking guide FAQs. Here you'll find our most frequently asked questions. To view our e-booking guide click here.
Welcome to IAG Cargo, doing business with us has never been easier. To get started your company needs to register for an account. Follow the simple instructions here.
When logging in, click the forgotten password link. If the email does not arrive, please check your ‘junk’ or ‘spam’ folder in your inbox.
For further assistance, please contact firstname.lastname@example.org.
When searching for availability the system is checking to see if the dimensions, weight and product code are available and match a rate. If you enter dummy data (e.g. 1 x 1 x 1) you may not find a rate, so please ensure the dimensions of your shipment match your real requirements.
Click on the "ALLOCATION" tick box and select the allocation type. If you do this and are not finding your expected availability, please double check your search matches your allocation (product, commodity type, date, weight and dimensions).
For further assistance contact email@example.com
It is likely that what you have searched for does not match the criteria for your rate. Please contact your sales representative or firstname.lastname@example.org for assistance.
If you are unable to complete your online booking please contact email@example.com who will be happy to assist you.
Some destination countries require a specific commodity description so General Cargo, Other Goods and Consol will not be accepted (for example to JED).
If you require additional IATA accounts added to your profile, please contact:
firstname.lastname@example.org who will be able to assign them to your account. You will then be able to select the forwarder you wish to use from a drop-down list located underneath the AWB entry box.
Simply click on your booking, click the ‘EDIT’ button below your Air Waybill number and make the required changes before resubmitting the booking.
For further assistance, please contact email@example.com.
When your booking is the highest priority you will be best served through our 24/7 Critical team, who provide a premium service for must-fly shipments.
Contact the Critical team:
+44 (0) 208 738 4101
To find out more about our Critical service, visit the product page.
If your urgent cargo is below 60kg and less than 80x80x80cm and the overall booking is less than 300kg then this can be booked online.
For Live Animals, Human Remains and Constant Climate we recommend booking these offline, directly with your local IAG Cargo sales representative.
We are working on integrating all shipments into our e-booking platform in the future. To make a booking in the meantime, please speak to your local sales representative, or contact us here.
To hear about the latest developments as they happen, from new routes to new products and promotions, sign up here.
Discover where we fly on our network page.
Whether you need to fly endangered species, ship life-saving drugs, or have essential parts that must fly, IAG Cargo is here to support your business.
View the e-booking guide.