LHR
Heathrow Airport
London Heathrow, United Kingdom
Served by:
Passenger Aircraft
Road Network
Freighters
Sales & Reservations
From the UK: +8444 727 400
International: +44 208 8977 034
Sales Negotiation: +8433 825000
Monday to Friday: 08:00-17:00
IAG Cargo, Heathrow Airport, PO Box 99, TW6 2JS
Customer Support
From the UK: +8444 727 400
International: +44 208 8977 034
ContactIAGC.UKI-serviceteam@iagcargo.com
Constant Climate service updates:
Constant.climatebsg@iagcargo.com
Dangerous Goods:
dangerousgoods.ukisales@iagcargo.com
CCA Requests:
lhraccounts.lhraccounts@ba.com
Monday to Sunday: 06:30-23:30
IAG Cargo, Heathrow Airport, PO Box 99, TW6 2JS
Handling
+44 8444 727 400 (Option 1)
24 hours a day, 7 days a week
IAG Cargo, Heathrow Airport, Sealand Road, Longford, Hounslow, TW6 3AQ
Important information
No Radioactive on BA services, No Munitions of War allowed on any service.
Secure (VAL):
On the Iberia network, valuable shipments shall not be accepted for loading on flights when their arrival takes place on weekends or holidays. Exceptions can be granted when the prior agreement is received from the destination station.
VAL operations at LHR: 5 days per week, Monday to Friday.
Courier: The following are not allowed: Perishables, Dangerous Goods, Live Animals, Human Remains, Liquids in containers requiring special orientation, such as “This way up”, cargo subject to custom regulations or any incompatible cargo that may cause problems on board. No consolidations.
Cut off times
Subject to change, check with station
| Cut-off time before STD | Availability after ATA | |
|---|---|---|
| General Cargo | Unitised: 4 hours, Loose: 6 hours | Unitised: 2-4 hours, Loose: 3-6 hours |
| Critical & Prioritise | 120 minutes | 90 minutes |
| Courier | 180 minutes | 90 minutes |
| Secure | 180 minutes | 120 minutes |
| 1-4 hours, depending on contract | 1-4 hours, depending on contract | |
| Open for import? | Open for export? | Cut-off time before STD | Availability after ATA | Active: Dry Ice | Active: Heating and Cooling | Passive | Additional Details |
|---|---|---|---|---|---|---|---|
| 150 minutes | 90 minutes | No Dangerous Goods or product of animal origin via LHR. |
| Open for import? | Open for export? | Cut-off time before STD | Availability after ATA | Additional Details |
|---|---|---|---|---|
| 240 minutes | 240 minutes | No dangerous dogs, restrictions on some Brachycephalic breeds. No animals for experimentation. |