Heathrow Airport
London Heathrow, United Kingdom

Served by:

Passenger Aircraft

Road Network


Customer Support

From the UK: +8444 727 400
International: +44 208 8977 034

Monday to Sunday: 06:30-23:30

IAG Cargo, Heathrow Airport, PO Box 99, TW6 2JS


+44 8444 727 400 (Option 1)

24 hours a day, 7 days a week

IAG Cargo, Heathrow Airport, Sealand Road, Longford, Hounslow, TW6 3AQ

Important information

No Radioactive on BA services, No Munitions of War allowed on any service.
Secure (VAL): On the Iberia network, valuable shipments shall not be accepted for loading on flights when their arrival takes place on weekends or holidays. Exceptions can be granted when the prior agreement is received from the destination station.
Courier: The following are not allowed: Perishables, Dangerous Goods, Live Animals, Human Remains, Liquids in containers requiring special orientation, such as “This way up”, cargo subject to custom regulations or any incompatible cargo that may cause problems on board. No consolidations.

Cut off times
Subject to change, check with station

Cut-off time before STDAvailability after ATA
General CargoUnitised: 2-4 hours, Loose: 3-6 hoursUnitised: 2-4 hours, Loose: 3-6 hours
Critical & Prioritise120 minutes90 minutes
Courier90 minutes90 minutes
Secure180 minutes120 minutes
Mail1-4 hours, depending on contract1-4 hours, depending on contract
Constant Climate
Open for import?Open for export?Cut-off time before STDAvailability after ATAActive: Dry IceActive: Heating and CoolingPassiveAdditional Details
150 minutes90 minutesNo Dangerous Goods or product of animal origin via LHR.
Live Animals
Open for import?Open for export?Cut-off time before STDAvailability after ATAAdditional Details
240 minutes240 minutesNo dangerous dogs, restrictions on some Brachycephalic breeds. No animals for experimentation.