Dallas/Fort Worth International Airport
Dallas, United States of America

Served by:

Passenger Aircraft

Road Network


1-844-FLY IAGC +1 844 359 4242

Monday to Friday: 08:00-21:00EST
Saturday: 08:00-20:00EST

Customer Support

UK Phone number: +44 208 897 7034

Monday to Sunday: 0600-2300 GMT


Air General: +1 972 574 4842

Monday to Friday: 08:00-20:00 Saturday: 08:00-19:00 Sunday: 09:00-19:00

Air General, 2370 W. 23RD St Ste. 100, DFW Airport, Texas 75261

Pet Enquiries for US and Canada Originating Only

Human Remains Enquiries for US and Canada

Commercial Sales Contact for Freight Forwarders

19175 Lee Road, Humble, TX 77338

Important information

No transhipments on days 6&7 except XPS (with customs approval).
Courier import only.
No VAL at weekends and pre-advice must be sent.

Cut off times
Subject to change, check with station

Cut-off time before STDAvailability after ATA
General CargoUnitised: 180 minutes Loose: 240 minutesUnitised: 120 minutes Loose: 360 minutes
Critical & PrioritiseUnitised: 180 minutes Loose: screened 240 minutes, unscreened 360 minutesUnitised: 180 minutes Loose: 240 minutes
Secure120 minutes120 minutes
Mail240 minutes240 minutes
Constant Climate
Open for import?Open for export?Cut-off time before STDAvailability after ATAActive: Dry IceActive: Heating and CoolingPassive
120 minutes90 minutes
Live Animals
Open for import?Open for export?Cut-off time before STDAvailability after ATAAdditional Details
240 minutes240 minutesRestricted days: 6 & 7 and holidays