Getting started
With eBooking, you can make allocated bookings as well as ad hoc freesale shipments. Making an ad hoc freesale booking online is easy and you can expect to complete your booking in under two minutes – whether you’re flying your cargo on IAG Cargo’s airlines, or freighter and trucking networks.
Online booking is available for Perform, Prioritise, Constant Fresh and Constant Climate Passive products.
For other products, please contact your local sales team, where available.
Please read our FAQs for more information.
To get started, click on ‘Account’ in the top right.
Once you are on the ‘Login’ screen, enter your ‘Username’ and ‘Password’.
If you do not have login details, you will need to register for an account.
To create an account, click ‘Register’ and complete the short form.
Once submitted, you’ll receive your login details from our automated service within 48 hours.
If you do not receive an email, please check your ‘junk’ folder as your username and password could have ended up there by mistake. You can only register for eBooking if you are an existing IAG Cargo customer.
If you have any questions about your IAGCargo.com login, please contact helpcargo@iagcargo.com.
Your account
Once you have logged in, you will find four options for Making a booking, Manage bookings, Shipment support and Manage account, which will be available later this year.
Bookings dashboard
View all your upcoming bookings before departure.
The dashboard is fully integrated with our live system, giving you complete visibility of all bookings under your account - regardless of which channel they were created in or who made them. This means you can see and manage your bookings in one place, including those made offline or through a third-party platform.
Use the filters to quickly find and manage your bookings before departure.
Air Waybill number – Search for a specific booking.
Origin / Destination – Select your departure and arrival locations from the dropdown options. Free text is not allowed, so be sure to click one of the available options.
Departure date – Choose a date range for upcoming shipments.
Created date – Find bookings by creation date.
Forwarders – Filter by forwarder.
Status – View bookings by their current status.
Click Apply to activate the filters or Reset to clear them.
Making a new booking
Start by clicking ‘Quote and book’ in the Make a booking section.
You will then be taken into our eBooking platform.
To get started, you can either: Enter an AWB in the format ‘125-0000000’ or ‘075-0000000’ Or Select the 'Get next AWB' option, which will use one of your available AWBs.
Once an AWB has been used, the padlock icon will become locked, and you will have 15 minutes to complete the booking.
A timer will be on display to let you know how long you have left to complete the booking.
Please note, if the 15-minute timer is up, you will need to start the booking process again and the AWB may not be available for you to use straight away.
Product and commodity details
Choose your required Product via the drop-down options.
Click into Commodity and select the code that best describes your item/s.
Enter your item/s details.
It’s important to note that for loose cargo, you must enter the weight per piece. If you have multiple pieces with different dimensions or weights, you should enter each piece in turn, clicking ‘add more’. For unitised, you should select your desired unit type, for a standard pallet please choose 'PMC Lower Deck’.
Additional information
Select the options that best describes your item/s.
Select from either 'Turnable', 'Stackable' or 'Dangerous goods'.
If your cargo does not allow stacking, be sure to declare this at the time of booking by un-checking the 'Stackable' box to declare your cargo as Non-Stackable. For more information, view our Non-Stackable (NST) page.
If you have an allocation, please tick ‘Allocation’ here. If your allocation is a BSA, please also tick ‘BSA booking’.
Dangerous goods
Upon selecting Dangerous goods, you will find more information will be required for your booking.
Includes batteries
If your shipment includes batteries, make sure to select the type ELI or ELM.
Handling codes
Special Handling Codes can be selected by clicking the '+' icon and by searching the commodity, or the code directly.
Tracking devices
If your item/s contain a tracking device,
Click on the '+' icon.
Tick the box to select 'I am using a tracking device'.
Select the 'Type' of tracking device from the drop down options.
Once selected, then click on 'Apply'.
View our and our guide to using your own device.
Once you have all the details filled in, click on 'Choose routing'.
Routing information
Within the 'Sectors Search' section, you will be able to enter the routing information.
1. Click and select your desired date
2. Next, fill in the Origin and Destination.
3. Review the details and click on 'Search flights'
4. If you need information about our current routes, select 'View our network'. This will redirect you to our network page where you can view the latest information regarding our routes and operations.
Standard and Flex
When booking a shipment, you can choose between two options: Standard and Flex, depending on your needs.
Standard booking - Best for confirmed shipments: Offers the lowest available rate. - Changes allowed: You can adjust the pieces, weight, or dimensions only if the flight, date, and product type stay the same. Charges may apply, and rates may change. - No changes to flight, date, or product type: Will incur a full freight rate penalty. - Cancellations: Not permitted; non-refundable.
Flex booking - Best for flexible shipment plans: Allows changes or cancellations according to our commercial policy. - Changes and cancellations: Can be made without breaching booking terms, subject to policy. Please note that rates may change. Tip: Use Standard for guaranteed, cost-effective shipments and Flex when your schedule may change.
Selecting route
Here you will find your search results and the best routes that are available.
You have the option to switch and view 'Flex' rates.
You can sort by 'Earliest Arrival' or 'Departure date and time', 'Fewest transit points', 'Total transit time' and 'Cheapest rate'.
You can also filter the results by 'Aircraft type'.
Tip: Click on the Pen icon if you need to adjust the search details.
Select your preferred routing option and click 'Continue'.
Perform, Prioritise and Critical
Here is a look into the different rate options we have available.
Perform - Offers a simple solution to a whole range of loose and unitised cargo requirements. The product benefits from our extensive global network, including key hubs in Spain and the UK.
Prioritise - Fastest service that delivers unitised and loose cargo safety and securely, with shipments receiving some of the fastest publicised cut-off and delivery times of any air carrier.
Critical - Upgrade for must-fly, non-offloadable shipments. Guaranteed capacity, no restriction on size or weight. Service includes shipment monitoring with milestone updates for the customer.
If Perform is not available, you will be offered the option to upgrade to Prioritise depending on available capacity.
Customers will be able to book a variety of rates, depending on existing accesses and contracts (eg. PREF, CPA, BSA, MAR).
Tip: To get more information about the different products, click on the Green ‘i’ on top of the column.
SPOT rates
If a rate is a 'SPOT' rate, it will be shown in blue beneath the rate number.
What is a SPOT Rate?
A SPOT Rate is an immediate quoted price based on the current market value.
Why am I not seeing a SPOT rate?
If you are not seeing a SPOT rate, the route and commodity that you have selected does not qualify as an online spot price.
If you require further assistance or information, please contact your local sales representative or contact ebookingsupport@iagcargo.com.
How long will my SPOT rate be made available?
Your spot will remain active for a short period and will be confirmed once booked. Please be aware that if you cancel and re-book or amend your booking, the rate will be subject to change depending on route availability.
Contact details
Enter your contact details so we can contact you in the event of changes to your booking.
Bookings made for Live Animals, Human Remains, Constant Climate and Critical require mandatory shipper and consignee contact details at time of booking.
Once you have filled out the contact details, click ‘Continue’.
Rates and submission
Review your rate details and click ‘Submit booking’.
You have now successfully made your booking, and a summary will appear on your dashboard, at which point you will receive a confirmation to the email address linked with your eBooking account.
Manage bookings
Booking details
It is easy to change or cancel a booking online and this is all done through your dashboard.
Select the AWB that you would like to amend on your dashboard and click on a booking to expand and see more options.
To change a booking, click on ‘Edit', this will retrieve the booking details and take you back into the eBooking platform where you can click into the section you would like to edit and enter in the new details.
Cancel booking
To cancel a booking, click on the ‘Cancel' button within the booking. You’ll see a message explaining what will happen if you cancel, depending on your booking type. If you wish to proceed, click on ‘Cancel booking' and it will be removed from your dashboard.
Cancel booking confirmation
To confirm cancellation of your booking, a message will prompt letting you know that the booking has been cancelled successfully.
My templates
Creating your template
Repeat bookings are even easier, with tailored templates allowing you to bulk book shipments for an extended period. This feature was designed for allocations but can also be utilised with any booking type.
Start by using an existing booking from your dashboard or if you would like to create a new one, click ‘Quote and Book’.
To create a template, click the booking on your dashboard and click 'Save as template'. You will have a field appear so that you can give the new template a suitable name that is clear to you.
The system will store all the important details, such as unit type, unit weight, commodity and product.
Using 'My templates'
Templates can be accessed by clicking the 'My templates' link within the Make a booking section.
Within the 'My templates' section, you will be able to view all of your saved templates.
You can choose to book multiple shipments using the same template.
Create multiple bookings
Select 'Create multiple bookings' from your chosen template.
This will prompt you to enter some dates and days of the week.
This will be the period you wish to book the allocations for and the days of the week on which the allocation is to be booked.
Booking period is usually within a month but can be set up for any length of time.
Once you have selected the dates a new screen will open, allowing you to enter the AWBs. You may want to refer to the date column, to match the AWBs with the correct dates.
To save time you can copy and paste the AWBs into this section. When you have completed the AWBs click 'Submit bookings’.
It is important to use new AWBs in a template as re-using AWBs from a previously cancelled booking can cause a template booking error.
Bookings departing within 12 days
For bookings departing within 12 days, your allocation bookings will appear on your dashboard as Scheduled for the first hour after submitting them, after which they will show as Confirmed. Any bookings due to depart later than this will appear as Scheduled until 12 days from departure.
If you have just made your template for a flight departing within 12 days and your booking hasn't yet been confirmed, it can take up to 90 minutes to be automatically processed.
Further guidance
If you need more information, please visit the our FAQs eBooking.
If you need further guidance or have suggestions that could help save you time with the eBooking process, we are here to help.
Get in touch with: distribution@iagcargo.com