HKG
Hong Kong International Airport
Hong Kong, Hong Kong
Served by:
Passenger Aircraft
Road Network
Freighters
Sales
Sales queries: hkg.iagc@iagcargo.com
Charter queries: charters.hkg@iagcargo.com
Monday to Friday: 09:00-18:00
15/F, Infinitus Plaza 199 Des Voeux Road C, Sheung Wan, Hong Kong
Reservations
Booking queries: hkg.iagc@iagcargo.com
Monday to Friday: 09:00-18:00
Saturday: 09:00-12:45
15/F, Infinitus Plaza 199 Des Voeux Road C Sheung Wan Hong Kong
Customer Support
Import: +852 2215 3225
Export: +852 2714 2386
Import Department / transfer cargo (TRM) / Trucking into China / inbound shipment CCA case:
hkg_cargo.import@menziesaviation.com
Export Department:
hkg_cargo.export@menziesaviation.com
Tracing Department:
hkg_cargo.tracing@menziesaviation.com
Freighter Manifesting:
cargo.mnf@menziesaviation.com
Cargo Senior Supervisor:
eric_poon@menziesaviation.com
Cargo Service Manager:
john_cheng@menziesaviation.com
Live Animal enquiry:
hkg_bapettravel@menziesaviation.com
Monday to Friday: 09:00-18:00
Saturday: 10:00-13:00
Tracing:
Monday to Friday: 09:00-18:00
Saturday: 10:00-13:00
GHA: Menzies CNAC Aviation Services Ltd, Room 326-332, 3/F, South Office Block, Super Terminal 1, Hong Kong Intl Airport, Hong Kong
Handling
24 hours a day, 7 days a week
GHA: Menzies CNAC Aviation Services Ltd, Room 326-332, 3/F, South Office Block, Super Terminal 1, Hong Kong Intl Airport, Hong Kong
Cut off times
Subject to change, check with station
| Cut-off time before STD | Availability after ATA | |
|---|---|---|
| General Cargo | Unitised: 240 minutes Loose: 360 minutes | Unitised: 300 minutes Loose: 480 minutes |
| Critical & Prioritise | Unitised: 240 minutes Loose: 360 minutes | Unitised: 90 minutes Loose: 120 minutes |
| Courier | 90 minutes | 90 minutes |
| Secure | 240 minutes | 120 minutes |
| Open for import? | Open for export? | Cut-off time before STD | Availability after ATA | Active: Dry Ice | Active: Heating and Cooling | Passive |
|---|---|---|---|---|---|---|
| 240 minutes | 90 minutes |
| Open for import? | Open for export? | Cut-off time before STD | Availability after ATA |
|---|---|---|---|
| 240 minutes | 120 minutes |