HKG
Hong Kong International Airport
Hong Kong, Hong Kong
Served by:
Passenger Aircraft
Road Network
Freighters
Sales
Sales queries: hkg.iagc@iagcargo.com
Charter queries: charters.hkg@iagcargo.com
Monday to Friday: 09:00-18:00
Room 538, 5/F, South Office Block, Super Terminal 1, Hong Kong International Airport, Hong Kong
Reservations
Booking queries: hkg.iagc@iagcargo.com
Monday to Friday: 09:00-18:00
Saturday: 09:00-12:45
Room 538, 5/F, South Office Block, Super Terminal 1, Hong Kong International Airport, Hong Kong
Customer Support
Import:
cs.import@hactl.com
Export:
cs.export@hactl.com
Pet travel:
cs.avi@hactl.com
Monday to Sunday: 09:00-17:00
GHA: HACTL
Export Operations Office (Export Document Services Counter) 1/F, Customer Services Hall, South Office Block, Super Terminal 1, Hong Kong International Airport, Hong Kong
Import Operations Office (Import Document Services Counter) Room 320, 3/F, South Office Block, Super Terminal 1, Hong Kong International Airport, Hong Kong
Handling
Import:
cs.import@hactl.com
Export:
cs.export@hactl.com
24 hours a day, 7 days a week
GHA: HACTL
Export Operations Office (Export Document Services Counter) 1/F, Customer Services Hall, South Office Block, Super Terminal 1, Hong Kong International Airport, Hong Kong
Import Operations Office (Import Document Services Counter) Room 320, 3/F, South Office Block, Super Terminal 1, Hong Kong International Airport, Hong Kong
Cut off times
Subject to change, check with station
| Cut-off time before STD | Availability after ATA | |
|---|---|---|
| General Cargo | Unitised: 240 minutes Loose: 360 minutes | Unitised: 300 minutes Loose: 480 minutes |
| Critical & Prioritise | Unitised: 240 minutes Loose: 360 minutes | Unitised: 90 minutes Loose: 120 minutes |
| Courier | 90 minutes | 90 minutes |
| Secure | 240 minutes | 120 minutes |
| Open for import? | Open for export? | Cut-off time before STD | Availability after ATA | Active: Dry Ice | Active: Heating and Cooling | Passive |
|---|---|---|---|---|---|---|
| 240 minutes | 90 minutes |
| Open for import? | Open for export? | Cut-off time before STD | Availability after ATA |
|---|---|---|---|
| 240 minutes | 120 minutes |