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Our dedicated personnel have vast experience of handling and shipping live animals, and pride themselves on the care they give each and every one. To safeguard the wellbeing of the animals we carry, all consignments are handled in full compliance with the IATA Live Animal Regulations (LAR) and the Convention on International Trade in Endangered Species (CITES).

How to book and useful information:

  • Border Inspection Points (B.I.P.) available 24 hours, 365 days per year at LHR, LGW and MAD
  • Dedicated fully trained personnel with vast experience of handling and shipping live animals.
  • Extreme care in the cargo terminal facilities.
  • Strict control inside the aircraft hold with the compatibility between live animals and other cargo.
  • Full compliance with the IATA Live Animal Regulations BA and IB are DEFRA approved Pet Travel Scheme carriers
Booking Window
Up to 14 days before STD
Freight and Document Cut Off
4 hours before STD
Freight Availability
4 hours after ATA
Document Availability
2 hours after ATA
Connection Times

Minimum 240 min
Minimum 240 min
Minimum 360 min
Weight and Volume Limits
Operating aircraft limits apply
Booking Restrictions
No Dangerous Dogs, restrictions on some Brachycephalic breeds, no animals for experimentation
Recovery Promise
In the unlikely event that your animal does not fly as booked we will notify you within 2 hours of ATD. We then ensure your cargo arrives at its destination within 24 hours of the original STA
Track and Trace Availability
Track the status of your cargo at or download the IAG Cargo mobile app
Allocations Accepted
Block Space Agreements, Capacity Purchase Agreements and Permanent Bookings available
Pets Travel Scheme Approved
Special Handling Code

To calculate the minimum size of a pet travel container, insert the appropriate measurements of your pet in the boxes provided (remember to indicate whether the measurements are in centimetres or inches) and click on the 'calculate' button.


Is your pet a snub nosed dog or cat?

Calculated Box dimensions

Please click here for a printable guide and the IATA Live Animal Regulations
Please click here to make the kennel calculator app your favourite

Please note the following essential points.

  • Minimum requirement for cats ex USA and Canada is a series 200 kennel.
    (200 series = 27" x 20" x 19", 68cm x 50cm x 48cm)
  • Minimum requirement for snub nosed dogs and cats is a 10% larger container than the minimum.
  • The container must be strong enough to protect your pet during transport, be secure enough to contain it and have sufficient ventilation on all four sides, to ensure the air quality in the container will not deteriorate.
  • The door must be secured in such a manner that it will not open accidentally or your pet cannot open it during handling and transport.
  • Your pet's nose and paws should not be able to fit through any ventilation opening or door mesh.
  • The container must have a water pot and a food container accessible from the outside.
    The water pot must be secured and in proportion to the size of the pet but not take up too much of the floor space.
  • Fibreboard, wire mesh and wicker containers are not suitable for air transportation.
  • These dimension are minimum internal dimensions, please allow extra room if you are placing a blanket or bedding into the kennel. Pets must be able to stand , sit erect without touching the top of the kennel.
Kennel Calculator