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Help and Contact

IAG Cargo is committed to providing the right products and services to meet your needs, both now and in the future. Whether you have a comment on our services or on our site, we want to hear from you. We will also do our best to deal with any queries you have.

Please select one option below which you think best fits the nature of your query and complete all mandatory fields, which are highlighted.

For queries regarding past or present shipments, please quote your air waybill number on all correspondence.

We will endeavour to get back to you as soon as possible.

For Sales or Customer Service:

Please locate the station you require from our Worldwide Offices.

General Queries:

Any other queries or comments that do not fall under any of the above categories.

If you have a question or feedback about carriage of baggage, carriage of pets or as a British Airways or Iberia passenger, please use the British Airways or Iberia website.

If you would like information about job opportunities at British Airways or Iberia please go to the British Airways or Iberia jobs website.


NAME (*):
IATA-CASS code (*): *Please note that each user profile must use the same IATA-CASS code as assigned to the AWB stock used for booking.
COUNTRY (*):  
CITY (*):
EMAIL (*):
With access to the followings options:

I would like to receive rates updates, operational information and promotions from IAG Cargo.

Fields with (*) are mandatory.