Alertas Operacionales
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Exceptional Circumstances Surcharge
UPDATED 02/04/2026
Ongoing developments in the Middle East continue to create operational challenges across global aviation, materially increasing the cost of operating air cargo services worldwide.
As a result, an updated Exceptional Circumstances Surcharge will apply to all shipments departing on or after 15th April 2026.
Full surcharge details, including applicable rates by currency, are available on the rates page here.
The surcharge will continue to be calculated based on actual weight and collected via the XD charge code at the point of billing. Please ensure this charge is accurately reflected on the Air Waybill.
This adjustment enables us to maintain the reliability of our network and continue supporting your supply chains during this period of operational uncertainty.
We will continue to closely monitor operating conditions and review the situation regularly.
Service update: Middle East operations
UPDATED 01/04/2026
Due to the current situation in the Middle East, some of our flights to the region are temporarily impacted.
Flights between London and Amman, Bahrain, Doha, Dubai, and Tel Aviv are suspended until up to and including 31st May 2026.
Flights between London and Abu Dhabi are suspended until October 2026.
Flights between Madrid and Doha are suspended until 30th April 2026.
Flights between Madrid and Tel Aviv are suspended until 1st June 2026.
Flights between London and Riyadh are suspended until 18th May 2026.
Flights between London and Larnaca are operating on a reduced schedule.
Flights between London and Jeddah continue to operate as scheduled.
Customers are encouraged to check the latest status of their shipments via tracking tool on IAGCargo.com before delivering or collecting freight.
We will provide further updates as the situation evolves.
Booked vs Delivered freight policy
UPDATED 30/03/2026
From 1st April 2026, our new Booked vs Delivered freight policy will come into effect. This policy applies to all bookings over 300kg chargeable weight, excluding Courier and Mail products. Allocation bookings under Blocked Space Agreements (BSA) and Special Capacity Agreements (SCA) are also excluded.
Under this policy, charges may apply where there is a difference between the booked weight and the delivered weight of a shipment. The booked weight will be recorded six hours prior to departure, while the delivered weight will be confirmed at the Ready for Carriage stage.
Where the delivered weight exceeds the booked weight, or falls more than 10% below the booked weight, charges will apply to the variance. A tolerance of up to 10% below the booked weight will be granted.
What this means for you:
Please ensure your booked weight matches your delivered weight. If the weight changes before tender, please update your booking at IAGCargo.com. Updating your booking online is quick and easy, helps us optimise available capacity and supports a smoother acceptance process at origin.
Manual offline booking fee update
UPDATED 30/03/2026
Booking via IAGCargo.com offers the fastest and most efficient way to manage your shipments. You benefit from real-time availability and pricing, improved tracking visibility, the ability to easily modify bookings, and access to our best available rates — all completely free of charge.
As part of our continued transition towards digital booking channels, the manual (offline) booking fee will increase to £45 (or local currency equivalent) from 1st April 2026. This fee applies to bookings requested via email, phone or other indirect channels and processed by our reservations teams.
Moving more bookings online enables us to process requests faster, optimise available capacity and focus our teams on supporting more complex shipment needs — helping us deliver a better experience for our customers.
What this means for you:
We encourage you to book via IAGCargo.com or one of our supported digital platforms to avoid this charge. If you are not yet registered for online booking, or need help getting started, you can refer to our eBooking guide here.
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UPDATED: 01/01/2026
The EU’s Import Control System 2 (ICS2) is a pre-loading and advance cargo information system designed to improve security in the international transportation of goods and involved supply chain. All Economic Operators (EOs) that ship goods to or transit through the EU, must declare safety and security data to ICS2. This was implemented for shipments travelling by air in July 2023 (Phase 2). ICS2 Phase 3 is the final phase of ICS2, and it applies the control to shipments entering EU by road. ICS2 Phase 3 is mandatory from 31st December 23:00 GMT.
Customers are reminded to ensure that they send accurate and timely FWB and FHL messages to the carrier to ensure compliance to this regulation.
UPDATED: 12/12/2025
The Egyptian Customs Authority has officially announced that the Advance Cargo Information (ACI) system will become mandatory for all air freight shipments to Egypt starting January 1, 2026. Sanctions include customs fines and possible return of shipment.
Customers are required to include ACID, Consignor Code, Freight Forwarder Tax ID in the OCI field in the FWB /
FHL:
ACID (Advance Cargo Information Declaration) OCI/EG/IMP/M/[19 digit ACID Number]
Exporter Identification (Consignor Code) OCI/[Country Code]/SHP/T/[VAT or Commercial Registration Number]
Egyptian Freight Forwarder Tax ID (for consolidated shipments only) OCI/EG/CNE/T/[Tax ID]
Application Rules:
Direct Shipments (FWB): Include ACID and Consignor Code.
House AWBs (FHL): Include ACID and Consignor Code.
Master AWBs of Consolidated Shipments (FWB): Include Egyptian Freight Forwarder’s Tax ID.
Failure to include this data could mean that your shipment is not accepted for travel, customs clearance is not possible or the shipment cannot be transported.
UPDATED: 24/10/2025
IAG Cargo are please to advise that Malaysian Airlines Cargo will be handled at its Premia ITSF with effect from 1st November 2025.
IAG Cargo - Premia (BAC – Warehouse) Heathrow Airport Sealand Road, Longford, Hounslow, TW6 3AQ
Export consignments will be accepted in Premia from 12.00 on the 31st October 2025
UPDATED: 01/05/2025
To support the efficient and safe handling of your cargo, we’d like to remind customers of our Non-Stackable Freight (NST) policy. If your shipment is non-stackable, it must be declared at the time of booking. If not declared at the time of booking, the following charges will apply to General Cargo and Prioritise shipments:
Declared NST cargo: €150 surcharge (or the equivalent in your local currency/ amount published on the tariff fee)
Undeclared NST cargo: €450 total charge (€150 surcharge + €300 penalty - or the equivalent in your local currency/ amount published on the tariff fee)
We appreciate your continued cooperation and commitment to compliance.
UPDATED: 30/04/2025
Effective 1st May 2025, IAG Cargo will transition its Ground Handling Agent (GHA) in Hong Kong (HKG) from Menzies to HACTL.
Key dates:
Last date with Menzies: Wednesday, 30th April 2025 (until 23:59)
Acceptance of export cargo documents & special cargo
Pickup of import cargo document
First date with HACTL: Thursday, 1st May 2025 (from 00:00)
Acceptance of export cargo document and special cargo
Pickup of import cargo document
HACTL Contact Details:
Export Operations Office (Export Document Services Counter)
1/F, Customer Services Hall, South Office Block, Super Terminal 1,
Hong Kong International Airport, Hong Kong
Tel: +(852) 2753 2421
Import Operations Office (Import Document Services Counter)
Room 320, 3/F, South Office Block, Super Terminal 1,
Hong Kong International Airport, Hong Kong
Tel: +(852) 2753 2412 to 2415
Note: For import shipments, consignees or appointed agents must settle all freightage and handling charges in cash directly to HACTL.
If you require any further information, please contact your Account Manager.