The security and safety of your most valuable freight is paramount and if you need to ensure that your consignments are transported safely, our exceptionally high-security service provides total peace of mind. We have custom-built facilities offering the highest levels of safety and protection. Our staff and customers must meet strict security vetting before using the specialist facilities.
Extensive secure network that maintains our exacting standards of security and discretion
Constant CCTV surveillance and active human surveillance patrols at all our vaults and stringent screening for our personnel
Dedicated, custom designed handling area incorporating state-of-the-art security technology
Valuable cargo is only ever stored in vaults that are 100% secure
THE BRITISH MUSEUM
Nothing showcases our dedication to safety and security better than some of the iconic brands that entrust us with their precious cargo. We are proud to have partnered as the official Logistics partner to The British Museum, for The Citi exhibition Manga, transporting precious Manga across the globe, from Japan to London. Watch the video below with Ishizuka Shinichi, manga artist and creator of Blue Giant Supreme, to find out more about this unique art form and IAG Cargo's important role in transporting culture across the globe.
Booking Window: Up to 14 days before STD
Freight and Document Cut Off: LHR: 180 min before STD* | LGW: 180 min before STD* | MAD: 300 min before STD*
Freight and Document Availability: 120 min after ATA*
Connection Times: LHR: 165 min unitised / 300 min loose** | LGW: 165 min unitised / 240 min loose** | MAD: 300 min unitised / 300 min loose** | BCN: 300 min unitised / 300 min loose**
Please refer to local teams for network stations.*
Weight and Volume Limits: Subject to aircraft type and unit loading device
Booking Restrictions: On the Iberia network, valuable shipments shall not be accepted for loading on flights when their arrival takes place on weekends or holidays. Exceptions can be granted when the prior agreement is received from the destination station.
Recovery Promise: In the unlikely event that your cargo does not fly as booked we will notify you within 2 hours of ATD. We then ensure your cargo is booked onto the next available flight.
Track and Trace Availability: Track the status of your cargo here.
Allocations Accepted: Permanent bookings available
Special Handling Code: VAL