Secure

The security and safety of your most valuable freight is paramount and if you need to ensure that your consignments are transported safely, our exceptionally high-security service provides total peace of mind. We have custom-built facilities offering the highest levels of safety and protection. Our staff and customers must meet strict security vetting before using the specialist facilities.

Extensive secure network that maintains our exacting standards of security and discretion
Dedicated, custom designed handling area incorporating the very latest state-of-the-art security technology
Valuable cargo is only ever stored in vaults that are 100% secure
Constant CCTV surveillance and active human surveillance patrols at all our vaults and stringent screening for our personnel

Specifications

Booking Window

Up to 14 days before STD

Freight and Document Cut Off
LHR
LGW
MAD


180 min before STD
180 min before STD
300 min before STD

Freight and Document Availability

120 min after ATA

Connection Times
LHR
LGW
MAD
BCN


165 min unitised / 300 min loose**
165 min unitised / 240 min loose**
300 min unitised / 300 min loose**
300 min unitised / 300 min loose**

Weight and Volume Limits

Subject to aircraft type and unit loading device

Booking Restrictions

On the Iberia network, valuable shipments shall not be accepted for loading on flights when their arrival takes place on weekends or holidays. Exceptions can be granted when the prior agreement is received from the destination station.

Recovery Promise

In the unlikely event that your cargo does not fly as booked we will notify you within 2 hours of ATD. We then ensure your cargo is booked onto the next available flight

Track and Trace Availability

Track the status of your cargo here or download the IAG Cargo mobile app

Allocations Accepted

Permanent Booking Available

Special Handling Code


VAI