Alertas Operacionales

UPDATED 09/09/2026

Due to the current situation in the Middle East, some of our flights to the region are temporarily impacted.

Flights between London and Doha have resumed service.

Flights between London and Dubai resume on 3 November 2026.

Flights between London and Amman are suspended until October 2026.

Flights between London and Tel Aviv are suspended until October 2026.

Flights between Madrid and Doha are suspended until October 2026.

Flights between London and Riyadh are suspended until October 2026.

Flights between London and Bahrain are suspended until March 2027.

Flights between London and Larnaca are operating on a reduced schedule.

Flights between London and Abu Dhabi are suspended until further notice.

Flights between London and Jeddah are suspended until further notice.

Customers are encouraged to check the latest status of their shipments via the tracking tool on IAGCargo.com before delivering or collecting freight.

We will provide further updates as the situation evolves.

Resumption of Dangerous Goods shipments to and from India

UPDATED 03/09/2026

Shipments of Dangerous Goods (DG) to and from India on British Airways flights have resumed with immediate effect, following the introduction of new requirements for the carriage of DG in India.

Customers can now make new DG bookings and deliver shipments to IAG Cargo for uplift, subject to the usual booking and acceptance requirements.

If you have a DG shipment that was previously booked or held due to the temporary suspension, please contact your IAG Cargo representative for information on the next available uplift.

Thank you for your patience and understanding during the temporary suspension.

Exceptional Circumstances Surcharge

UPDATED 26/08/2026

As part of our ongoing review of operating conditions, we will be updating the Exceptional Circumstance Surcharge (ECS).

Effective for all shipments with an Air Waybill (AWB) execution date on or after 1 September 2026.

The surcharge will continue to:

• Be calculated on actual weight; and

• Be collected using the XD charge code at the point of billing.

Please note that the surcharge should continue to be reflected on the Air Waybill as applicable.

As network conditions evolve, the ECS will remain under regular review and may be adjusted accordingly. If you have any questions, please visit our Help Centre at IAGCargo.com, where you'll find the latest information and support resources.

Full surcharge details, including applicable rates by currency, are available on the rates page here.

Booked vs Delivered freight policy

UPDATED 30/03/2026

From 1st April 2026, our new Booked vs Delivered freight policy will come into effect. This policy applies to all bookings over 300kg chargeable weight, excluding Courier and Mail products. Allocation bookings under Blocked Space Agreements (BSA) and Special Capacity Agreements (SCA) are also excluded.

Under this policy, charges may apply where there is a difference between the booked weight and the delivered weight of a shipment. The booked weight will be recorded six hours prior to departure, while the delivered weight will be confirmed at the Ready for Carriage stage.

Where the delivered weight exceeds the booked weight, or falls more than 10% below the booked weight, charges will apply to the variance. A tolerance of up to 10% below the booked weight will be granted.

What this means for you:

Please ensure your booked weight matches your delivered weight. If the weight changes before tender, please update your booking at IAGCargo.com. Updating your booking online is quick and easy, helps us optimise available capacity and supports a smoother acceptance process at origin.

Manual offline booking fee update

UPDATED 30/03/2026

Booking via IAGCargo.com offers the fastest and most efficient way to manage your shipments. You benefit from real-time availability and pricing, improved tracking visibility, the ability to easily modify bookings, and access to our best available rates — all completely free of charge.

As part of our continued transition towards digital booking channels, the manual (offline) booking fee will increase to £45 (or local currency equivalent) from 1st April 2026. This fee applies to bookings requested via email, phone or other indirect channels and processed by our reservations teams.

Moving more bookings online enables us to process requests faster, optimise available capacity and focus our teams on supporting more complex shipment needs — helping us deliver a better experience for our customers.

What this means for you:

We encourage you to book via IAGCargo.com or one of our supported digital platforms to avoid this charge. If you are not yet registered for online booking, or need help getting started, you can refer to our eBooking guide here.