Support

 

If you are having difficulties with a booking or need a little assistance with a shipment, we’re on hand to help. If you have a question or query that isn’t solved below, contact us here.

HOW DO I CREATE AN ONLINE ACCOUNT?

To register for an account with us, click here. Once registered, you’ll be able to book and manage all of your shipments in one place. You’ll also receive the latest information on our promotion and prize giveaways.

HOW DO I BOOK CARGO ONLINE?

You can book cargo using your online account. Simply log in and enter your booking details to receive a quote and secure space.

Benefits:

  • Receive real-time quotes and space availability.

  • Update and manage bookings at any time.

  • Booking status alerts.

WHO CAN I CONTACT IF I HAVE AN ISSUE WITH MY BOOKING OR SHIPMENT?

If you have an issue regarding your booking, simply contact your local IAG Cargo office. Make sure you have all your booking information to hand so we can help solve your issue as quickly and efficiently as possible.

HOW CAN I FIND OUT THE STANDARD RATE OR DETAILS OF SPACE/CAPACITY AVAILABILITY?

Simply log into your account and submit your booking details to receive real-time quotes and space availability. You can also find details of our standard rates here. Alternatively, you can contact your local IAG Cargo office.

HOW DO I TRACK MY SHIPMENT?

You can easily track your shipment using our online tracking tool. Simply head to the tracking page and enter you air waybill number. You can also track your shipment by contacting your local IAG Cargo office. Make sure you have all you booking information to hand to allow us to find your shipment quickly and easily.

HOW DO I KNOW WHICH PRODUCT IS BEST FOR MY SHIPMENT?

We have products to support all kinds of shipments, from transporting valuable goods needing secure storage, to temperature-sensitive fresh flowers and groceries, to live animals and pets. Head to our Industry solution pages to find out which product is suited to your needs more.

HOW DO I SHIP MY PET OVERSEAS?

We’ve been transporting live animals for over 60 years and we are trusted by some of the wold’s most prestigious zoos and nature reserves. To find out more, head to our pets page and submit an enquiry. One of our trusted pet shipping experts will get back to you as soon as possible.

WHERE DO YOU SHIP TO?

We transport cargo to over 350 destinations in over 90 countries across the globe. Check out our Network page for a full list of our routes.