As a temporary measure any new Prioritise and Critical bookings made from Saturday 14th March 2020 will not be eligible for Performance Guarantee claims. For bookings made before 14 March 2020, Critical offers a performance guarantee so should your cargo not fly as booked, we'll refund 50% of your freight charges - subject to the specific terms and conditions of this product. The performance guarantee covers pre-paid shipments only.

In the event that your shipment is eligible for this guarantee, and in order to request a refund, simply submit the required information in the fields below. We will advise on refund eligibility within 4 working days.